Date |
|
Authors | |
Status | In Progress |
Summary | ESR sent loads of files and it looks like we haven’t captured everything from |
Impact | It would appear that applicants would be missing or not sent to ESR. |
Non-technical Description
ESR sent through a number of FULL FILES on 1st of March that did not load or fully load/reconcile to then send applicants against subsequently for St Helens & Knowsley Trust. This meant a delay in sending across Applicant Files to ESR.
ESR told us previously that the maximum number of full files they would send us was 3 per week. On Monday 1st of March, they sent through 9 files, 8 distinct with 1 duplicate.
Trigger
Unexpected number of FULL FILES (RMF) causing an overload on the TIS-ESR interface.
DE_EMD_RMF_20210301_00002598.DAT DE_KSS_RMF_20210301_00002788.DAT DE_EOE_RMF_20210301_00002798.DAT DE_MER_RMF_20210301_00002766.DAT DE_OXF_RMF_20210301_00002759.DAT DE_NWN_RMF_20210301_00002766.DAT DE_LDN_RMF_20210301_00003186.DAT DE_WMD_RMF_20210301_00002906.DAT DE_WMD_RMF_20210302_00002907.DAT
Detection
An issue raised on Teams regarding missing applicants from Liam Lofthouse (NWM Data Lead)
Resolution
Timeline
- 17:28-17:38 - 7 RMF files received (EMD, KSS, EOE, MER, OXF, NWN, LDN)
- 17:45 - MongoDB down
- 18:09 - MongoDB manually restarted
- 18:10 - MongoDB up
- 19:10 - MongoDB down
- 19:20 - MongoDB up
- 21:36 - MongoDB down
- 22:31 - MongoDB up
- 15:19 - Live defect https://hee-tis.atlassian.net/browse/TIS21-1265 created
- 16:57 - WMD RMF received
- 18:30 - WMD RMF received
- 15:21 - Query raised on teams about unreceived data
Root Cause(s)
Action Items
Action Items | Owner |
|---|---|
[not critical] Clean up Applicant records (for past placements) marked as | |
0 Comments