Date |
|
Authors | |
Status | In progress |
Summary | Bulk upload has stopped working resulting in error messages |
Impact | No users can use Bulk Upload |
Non-technical Description
Bulk upload of files on HEE Prod failed to upload, displaying an Unknown Server Error.
Trigger
KeyCloak issue - once fixed, Bulk upload appeared to work.
Detection
User notification on Teams.
Errors on the Bulk Upload page.
Resolution
Fiddled with KeyCloak.
Timeline
: 12:52 Mike Richardson reported an issue with Bulk upload on Teams.
: 13:47 Got LOG ID of the file from S3 and tried to re-upload, resulting in the same error.
: 13:52 User reenabled in keycload, bulk upload went through.
: 13:54 Asked users to try and re-upload.
Root Cause(s)
.
Action Items
Action Items | Owner |
|---|---|
Lessons Learned
.
0 Comments