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Date

Authors

Joseph (Pepe) Kelly

Status

Documenting

Summary

The database used for holding information sent to & received from ESR was unavailable. This meant data was unable to be processed.

https://hee-tis.atlassian.net/browse/TIS21-1980

Impact

Some applicant .

Non-technical Description

The database got very busy and wasn’t available to process changes from TIS.

Trigger

Under review

Detection

  • Application Error Alerting

Resolution

  • Restarted VM

  • Checking Dead Letter Queue.

Timeline

  • - 15:52 - First alert messages received

  • - 18:01 - Server restarted

  • - -

Root Cause(s)

Action Items

Action Items

Owner

Add more resilience because moving to a managed service was more complex than anticipated

https://hee-tis.atlassian.net/browse/TIS21-489

Review Applicants & Notifications that might need to be generated

Joseph (Pepe) Kelly

Lessons Learned

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Jira issues: https://hee-tis.atlassian.net/issues/?filter=14213