Date	17 Aug 2021
Authors	Joseph (Pepe) Kelly
Status	Documenting
Summary	The database used for holding information sent to & received from ESR was unavailable. This meant data was unable to be processed. https://hee-tis.atlassian.net/browse/TIS21-1980
Impact	Some applicant .

Non-technical Description

The database got very busy and wasn’t available to process changes from TIS.

Trigger

Under review

Action Items	Owner
Add more resilience because moving to a managed service was more complex than anticipated	https://hee-tis.atlassian.net/browse/TIS21-489
Review Applicants & Notifications that might need to be generated	Joseph (Pepe) Kelly Most dropped events were for placements that have started and so were disregarded as they would not have produced applicant records eligible for sending to ESR. We also found: 1 record that had recovered, creating the necessary APP record 1 record that a notification (to send Feb '22) that was New post hasn’t been notified to trusts: `MER/REM21/006/HT/001`. We will ask the regional lead if Trusts can be contacted manually There were additional unconfigured attempts for some notifications, e.g. correlation id: `6e004633-6e34-426b-94b3-69b2adfbb51c`