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Date

Authors

John Simmons (Deactivated) Cai Willis Doris.Wong

Status

In progress

Summary

TV list of doctors did not sync for Under notice and All doctors

Impact

TV Reval admins couldn’t process Under notice doctors, nor see a list of any of their doctors

Non-technical Description

The recommendations list was showing up as empty for Thames Valley doctors as they had failed to sync overnight.

Trigger

  • .

Detection

  • User detected the issue

Resolution

.

Timeline

  • 2022-03-04. 09:50 TV user reported the issue in teams

  • 2022-03-04. 09:57 it was picked up by the team for investigation

  • 2022-03-04. 10:17 It was discovered during investigation, it was probably affecting TV only

  • 2022-03-04. 10:27 TV list of doctors was back

  • 2022-03-04. …………………………..

Root Cause(s)

  • .

Action Items

Action Items

Owner

Lessons Learned

  • .

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