Date |
|
Authors | |
Status | Impacted |
Summary | TIS21-3846 - Getting issue details... STATUS |
Impact | The recommendations search page was not being updated for a number of hours through the day |
Non-technical Description
.
Trigger
Detection
Message from 2 users
Resolution
A “force redeployment” update of the recommendation service
Gave users links to details pages for doctors which could not be found
Timeline
BST unless otherwise stated
- Some things happened
02:26 to 08:07 - Queue to recommendation for ‘doctor view’ update built steadily to ~83K
-
- Some things happened
08:21 - First report in user channel
12:07 - Picked up for investigation
12:07 to - Checked database & ElasticSearch index
- Some things happened
- Some things happened
- Some things happened
- Some things happened
.
Root Cause(s)
Doctors reported as not showing in the search list
ElasticSearch Index for Recommendation Service isn’t being updated
Large backlog of messages stuck on a queue for updating the index
Action Items
Action Items | Comments | Owner |
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