Date | |
Authors | |
Status | Documenting |
Summary | TIS21-4513 - Getting issue details... STATUS There was an issue processing a bulk upload file and a number of other files were not processed until the service was restarted |
Impact | Users uploaded files were not processed. We restarted the service to “skip over” the file that was problematic. |
Non-technical Description
Trigger
Detection
User queries:
Teams Support channel
Resolution
Restarted service
After testing the file in the stage environment, //TODO.
Timeline
BST unless otherwise stated
13:55 - File uploaded and starts being processed.
13:55-15:24 - Other users upload files and the file was being processed
15:24 - Error logged
15:25 - User report on Teams
15:24-15:40 - Service monitored for signs that data was still being processed and once it became clear it wasn’t, the service was restarted
15:53 - Service processes queued files
Root Cause(s)
Action Items
Action Items | Comments | Owner |
|---|---|---|
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