Date |
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Authors | Rob Pink (initial) |
Status | |
Summary | Bulk upload not uploading and experiencing timeout error (401) |
Impact | Users unable to use TIS |
Non-technical Description
User attempting to do a bulk upload received a timeout error (401). On investigation, it was found that an out-of-date piece of configuration information that was released prior to the issue being experienced. This impacted the bulk upload process. Once the up-to-date configuration was loaded, the problem was addressed.
Trigger
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Detection
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Resolution
Timeline
All times BST unless otherwise indicated.
1444 user reported problem on Teams “Bulk Upload Module - Hi Team, the bulk uploader page keeps reloading with server took too long message”.
0904 acknowledged
0926 reported on Teams by TIS - “There was unfortunately an out-of-date piece of configuration information that was released yesterday afternoon, this meant that the bulk upload application was unable to check your permissions to use it were valid. I have deployed the latest information and it is accessible again.”
5 Whys (or other analysis of Root Cause)
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Action Items
Action Items | Owner | |
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See also:
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