Non-technical Description

Users sometime could not see grade name or site name on Person-Placement list.

Trigger

TCS to MySQL connection was broken.

Detection

User alerted via Teams.

Resolution

• Stopped the tcs task 6585721d608b46f4bdc65c66b9bb27d2 and then aws restarted a new task automatically.

Timeline

All times BST unless otherwise indicated.

• 05 Nov 2024 10:21 User reported the problem.

• 05 Nov 2024 11:10 We found only one tcs task erroring and stopped it, then a new task was up running.

• 05 Nov 2024 11:25 The user was informed of issue resolving.

5 Whys (or other analysis of Root Cause)

1. Why placement list page didn’t show the grade or site name?
   TCS goes to Reference service to decorate sites/grades for placements, and it errored.

2. Why did it happen intermittently?
   Because only one TCS task errored: Connection pool shut down.

3. Why did we get a Connection pool shut down error?
   From Sentry errrors: https://health-education-england-9v.sentry.io/issues/6042348085/events/?project=5752964&referrer=project-issue-stream&sort=timestamp, there’re 1.7K similar errors in TCS prod, and it started on Nov 4, 2024 3:39:51 PM UTC.
   When looking forward on the logs, on 2024-11-04 15:36:19.736, we got

   2024-11-04 15:36:19.634  WARN 1 --- [ XNIO-2 task-16] o.h.engine.jdbc.spi.SqlExceptionHelper   : SQL Error: 0, SQLState: S1000
   2024-11-04 15:36:19.639 ERROR 1 --- [ XNIO-2 task-16] o.h.engine.jdbc.spi.SqlExceptionHelper   : 0
   2024-11-04 15:36:19.736 ERROR 1 --- [ XNIO-2 task-16] o.s.orm.jpa.EntityManagerFactoryUtils    : Failed to release JPA EntityManager
   org.hibernate.exception.GenericJDBCException: Unable to release JDBC Connection
   ...
   2024-11-04 15:36:19.749 ERROR 1 --- [ XNIO-2 task-16] o.s.t.i.TransactionInterceptor           : Application exception overridden by rollback exception
   java.lang.OutOfMemoryError: Java heap space
   2024-11-04 15:36:19.837 ERROR 1 --- [ XNIO-2 task-16] c.t.h.t.t.s.e.ExceptionTranslator        : Could not roll back JPA transaction; nested exception is org.hibernate.TransactionException: Unable to rollback against JDBC Connection
   org.springframework.transaction.TransactionSystemException: Could not roll back JPA transaction; nested exception is org.hibernate.TransactionException: Unable to rollback against JDBC Connection

   And then, we got a lot of com.netflix.hystrix.exception.HystrixRuntimeException: GET_USER_PROFILE timed-out and no fallback available., following the errors below:

   2024-11-04 15:39:51.760 ERROR 1 --- [strix-PROFILE-1] com.netflix.hystrix.AbstractCommand      : Unrecoverable Error for HystrixCommand so will throw HystrixRuntimeException and not apply fallback. 
   java.lang.Exception: Throwable caught while executing.
   Caused by: java.lang.OutOfMemoryError: Java heap space
   2024-11-04 15:39:51.810 ERROR 1 --- [ XNIO-2 task-11] c.t.h.t.t.s.e.ExceptionTranslator        : Handler dispatch failed; nested exception is java.lang.OutOfMemoryError: Java heap space
   org.springframework.web.util.NestedServletException: Handler dispatch failed; nested exception is java.lang.OutOfMemoryError: Java heap space
   2024-11-04 15:39:51.830  WARN 1 --- [  XNIO-2 task-3] com.zaxxer.hikari.pool.ProxyConnection   : HikariPool-1 - Connection com.mysql.cj.jdbc.ConnectionImpl@31a4a7c1 marked as broken because of SQLSTATE(08S01), ErrorCode(0)
   com.mysql.cj.jdbc.exceptions.CommunicationsException: Communications link failure
   Caused by: com.mysql.cj.exceptions.CJCommunicationsException: Communications link failure
   Caused by: java.net.SocketException: Connection reset

Action Items

Lessons Learned