Evaluation Goals

At the start of the Evaluation, we will meet with the Product Owner, Alistair Pringle, to agree the Evaluation Goals. These should align with the GDS definition and guidance of the Discovery process and may include:

• Understand the issues, context, behaviour and needs of user roles within the existing Service.

• Explore what the Revalidation team and the wider stakeholders want to achieve in the Discovery, and how to achieve this.

• Research and identify the problems with the existing service through reviewing the Defects List.

• Carry out user research with surveys, workshops and interviews to identify any other problems with the service.

• Explore any constraints that might cause problems in the Discovery e.g. technology, digitisation and accessibility.

• Develop an ordered backlog of user stories identified and supported with evidence from user research methods such as surveys, interviews and workshops. 

• Create user experience concepts to communicate with stakeholders for transparency and regular feedback.

• Make clear and objective recommendations/proposals of how to move onto the Alpha phase in accordance with the GDS definition and guidance.