Non-technical Description

The surname field on Form R Part A and Part B was limited to 30 characters.

A user reported that their pre-populated data (from TIS) was instantly triggering validation failures on the page, this was due to their surname being over 30 characters in TIS.

The surname field has had restrictions relaxed and now allows up to 100 characters. The current longest surname in TIS is 43 characters.

Trigger

• User attempted to complete a Form R Part A/B

Detection

• User sent a support request

Resolution

• The surname field has had restrictions relaxed and now allows up to 100 characters.

Timeline

BST unless otherwise stated

• Aug 8, 2022 13:31 - Support request posted on #self-services-support slack channel

• Aug 8, 2022 19:09 - Fix deployed to live service

Root Cause(s)

• User’s surname was longer than validation allowed

• Form validation was set to 30 characters

• Validation was set up (2 years ago) to mirror the original Cognito max length of 30 characters

• Form validation was not updated when Cognito limit was removed/increased

Action Items

Lessons Learned