Non-technical Description

All of our services run 3 simultaneous copies of themselves. One of these copies of out “TIS-Core-Service” was experiencing intermittent connection issues to other services such as the database. This meant that occasionally users might be unable to load data if they were being sent to the failing “copy”.

Trigger

Detection

Sentry alerts indicating connection issues

5 Whys (or other analysis of Root Cause)

Resolution

Timeline

All times GMT unless otherwise indicated.

Action Items

See also:

Lessons Learned