Date	20 Dec 2016
Authors	Graham O'Regan (Unlicensed)
Status	Complete
Summary	Hicom's internal refresh failed, from Martin Stanford "I’m sorry to say that the Data Repository refresh failed last night. We are currently investigating the reasons for this, and attempting to restore from backup to make data available. We will update again once this has successfully completed."
Impact	stale data was displayed until the refresh succeeded.

Root Cause

Hicom's internal refresh failed.

Trigger

Their refresh runs nightly

Resolution

Hicom notified us when the refresh succeeded and we asked them to open access to our service account outside the normal operating windows so we could rerun our ETL processes.

Detection

Email from Hicom

Action Items

Action Item	Type	Owner	Issue

Timeline

8:15 email received from Martin to let us know that the refresh had failed.
9:12 email received from Yvonne to confirm that the refresh had succeeded.
9:26 email from Graham O'Regan (Unlicensed) to Yvonne to request access to the service account.
11:09 email received from Yvonne to let us know that the access had been given
11:16 ETLs were rerun and data was refreshed.

Supporting Information

e.g. monitoring dashboards

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