Actions
Green
Amber
Red
No Actions
System is running normal
Users are able to perform tasks as normal
Monitoring tools are acting normal
System is running however only a few users are experiencing issues
There are workarounds to temporarily remove the problem
Users are not able to login
Users are not able to perform any tasks
The majority of TIS users can not use basic functionality
Communications
None required
Update Business Managers using Teams
Update incident blog page
Inform business managers through Teams channel
Deploy maintenance / support page
Update the auto responder message in help desk