Date |
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Authors | |
Status | |
Summary | Users experiencing issues with TIS - crashing and slow loading over a couple of days |
Impact | Users unable to use TIS |
Non-technical Description
Users on TIS reported that the application was very slow and occasionally crashing when attempting to retrieve or update data. This was the result of proxy errors being returned from the TCS enpoints. 
Trigger
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Detection
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Resolution
Timeline
All times BST unless otherwise indicated.
1229 user reported problem on Teams “TIS being slow / crashing when doing updates - A few of us in Wessex are experiencing issues with TIS when trying to do updates - it keeps crashing and is being really slow loading over the past couple of days.”
1300 Message acknowledged
1342 Errors spotted on esr-sentry channel so ESR services stopped to prevent potential errors
1353 Service restarted and reported to users that looks resolved
1410 Users confirmed things back to normal
16:00 Logs relating to ESR checked and ESR services restarted
11:00 Applicant records from 8th Oct sent out
12:00 Notification records from 8th Oct sent out excluding stale
5 Whys (or other analysis of Root Cause)
Q. Why was TIS responding slowly or crashing?
A. TCS endpoints were not returning data and timing out with proxy errors
Q. Why was TCS erroring and not returning data
A. ??
Q. Why were there errors on sentry-esr?
A. TCS was unresponsive
Action Items
Action Items | Owner | |
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See also:
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