Non-technical Description

The recommendations list was showing up as empty for Thames Valley doctors as they had failed to sync overnight.

Trigger

• .

Detection

• User detected the issue

Resolution

.

Timeline

• 2022-03-04. 09:50 TV user reported the issue in teams

• 2022-03-04. 09:57 it was picked up by the team for investigation

• 2022-03-04. 10:17 It was discovered during investigation, it was probably affecting TV only

• 2022-03-04. 10:27 TV list of doctors was back

• 2022-03-04. …………………………..

Root Cause(s)

• .

Action Items

Lessons Learned

• Stage problems can seep through to Prod if not well understood / resolved quickly.