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Date

Authors

Status

Ongoing

Summary

TSS was not able to load profile data for user’s who had a special character in their name

Impact

A user was unable to use the TSS application

Non-technical Description

.


Trigger


Detection


Resolution


Timeline

BST unless otherwise stated

  • ??:?? - Responding to a query about submitting recommendations, we noticed that the login process was very slow

  • ??:?? -

  • ??:?? -

  • 11:30 - Forced redeployment tasks


Root Cause(s)

  • Request taking a long time

  • Sometimes get redirected to


Action Items

Action Items

Owner

Set autoscaling with


Lessons Learned

  • No labels