Date |
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Authors | |
Status | In process |
Summary | TSS sometimes fails to delete placements correctly, resulting in obsolete notifications being sent to trainees. |
Impact | Onboarding notifications were sent to trainees for placements to which they were no longer assigned. Deleted placements were retained in their TSS profiles. |
Non-technical Description
When a placement is deleted in TIS, a message is sent to TSS to make a corresponding delete of its own record of that data. When deleted, the trainees profile would be updated to exclude that placement, and any placement onboarding notifications scheduled in the future would be removed.
In some instances, TSS is failing to correctly delete the placement, or is deleting and immediately reinserting it, resulting in trainee profiles featuring, and notifications being sent for, these non-existent placements.
Trigger
Almost concurrent deletion events for placements and placement specialties are not always being handled in the correct sequence, resulting in the reinsertion of just-deleted placement records.
Detection
Issue reported by LOs 13 Nov 2024.
5 Whys (or other analysis of Root Cause)
.
Resolution
Timeline
All times GMT unless otherwise indicated.
15:05 Incorrect notifications reported by LOs. In addition, there has been a steady stream of requests for manual profile re-syncs which may well reflect these incorrect placements retained in TSS.
15:53 Issue reported on trainee-team-general Slack channel.
11:30 Initial investigation into specific example identifies potential issue.
Action Items
Action Items | Owner | |
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See also:
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