Date | |
Authors | |
Status | TIS21-4449 - Getting issue details... STATUS |
Summary | Bulk upload page is continually refreshing and showing “the server took too long to respond“. |
Impact | Users can not use Bulk upload as usual. Sometimes when bulk upload service is up for a short period of time, users are able to upload the file. Once the service is restarting, it can miss the response from other services and the file is stalled in progress. |
Non-technical Description
Bulk upload service is continually restarted and bulk upload webpage is continually refreshing.
Trigger
Threre were 2 super large file uploaded and completed with thousands of errors.
Detection
User queries:
Liam Lofthouse: Morning General - is there an issue with the bulk upload page? I seem…
posted in TIS Support Channel / General at 21 April 2023 09:28:59
Resolution
Timeline
BST unless otherwise stated
: Several uploads with significant numbers of errors led to problems with the service
09:28 - User report that page keeps refreshing
09:28 - User report that page keeps refreshing
12:20 - Found a valid cause for the additional memory use Modified the upload ser
14:40 - 15:40: Modified and monitored the service further to check that it was stable
Root Cause(s)
Action Items
Action Items | Comments | Owner |
|---|---|---|
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