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Local Office

Type of support

Number of specialties inboxes

Method of contact

Email/Phone…?

Dedicated Team to manage

Is is the same support type for Dentist/PH?

Y/N

FAQ in place?

Y/N

KPIs

Improvement Plan

FORM R support

Data exposed to trainees

East Midlands

Generic Inboxes

7

Email

  • Placements and LTFT - Programmes team

  • Out of Programme - Programmes team

  • Inter-Deanery Transfer - Ptogramme Team

  • ARCPs and ePortfolio (This is a generic inbox that is divide into specialties folders)-Assessments and Revalidation Team

  • Revalidation(This is a generic inbox that is divide into specialties folders)- Assessments and Revalidation Team

  • Curriculum Study Leave - Faculty Support Team

  • Course Manager - Faculty Support

Everyone responsible through the generic inboxes of the team.

Y

Y

For Form R

  • here is for ARCP but it is more of outcomes rather than a process.

  • Standard CoP deadlines

  • Keep current until TIS comes up with the clean up.

  • GW had previously reduced the number of inbox

  • LO sends trainees Form R attachment to complete when notifying them of their ARCP via the reval inbox

  • Reval inbox is a generic Inbox that is divided into specialty folders

  • Admins manually sort to correct folder and individually respond. Also save Form R in relevant folder and TIS

  • 5-10 canned responses for common issues - e.g. Form R is blank, Form R is incomplete etc.

  • Initial Form R for new starters is sent by Programmes team, subsequent ones by the Reval team

North East

Personal emails

Generic inboxes only for GP,PH, Reval and Foundation School

?

Email

Individual email for each specialty

Y

?

Check website

  • ARCP KPIs

  • Based on individual Local policies

  • Lead employers have got KPI

  • Acknowledged the possible issues with using personal emails

  • FORM R part A &B managed through the recruitment team

  • No data

  • LO works closely with GMC and lead employer on a shared spreadsheet to track any changes

  • No issues with trainees and their new NTNs

North West and Mersey

Generic inbox

4 Admin per each inbox

?

Email

Responsibility of specialty schools

Y

?

Check website

?

Liam to find out

  • To give trainees access to update their info. cut away the middle man.

This generic inbox is the same for FormR

  • GMC stuff exposed to trainees.

  • Liam to get more info. from head of schools

EOE