Date: 03/06/2020
Attendees:
Tom de Salis
Alistair Pringles
Sebastian Kwok
Ade Adekoya
James Harris
Ashley Ransoo
Any support in place for trainees?
Main Generic Inbox - one inbox for all queries.
Inbox for IDT - escalation goes to Amanda Barber
Inbox for academic programme- LTFT, programme, new stater etc
Inbox for form R Part B- Managed by assessment team
Any inboxes management as part of your support process?
Main inbox - Oversea by everyone. 7-8 people
Other inbox are manged by each specialty team with lead and deputy managers of each specialty
If yes, how do you manage the inboxes ?
How many queries do you get per day/week… e.g placement/assessment queries?
Trainees send queries around grades, training dates and cct dates and these are managed via the Programme inbox
Do trainees have an opportunity to see the data you keep on them on tis? If so what's the process of managing queries/change?
Twice a year like a formal audit
Code of practice time - Name, contact details, email, Phone number cct dates communicated, etc are exposed to trainees and GMC survey time
Any dedicated Team to manage the queries?
Yes - see above
Is the support the same for Dentist &PH?
Dentist has got separate team as a faculty, so trainees contact them directly
PH comes to the programme team only dental is separate
Any document for your FAQ?
Information pack including Welcome pack with contact details of different units and link to website
Welcome letter from dean
All on the website
LTFT page on website
Do you do have any KPIs? Any system or process to measure this?
5 days to respond to email but not particularly monitored
Any plans to improve your current system?
It will be good if we can monitor/measure KPI because there is no tools
Phone /Email contact
Mostly emails
They do contact via phone but not much because it’s not desired
Document to receive from them:
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