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Who are they?

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If the email associated with the RO role is generic - (e.g. tv@revalidation.nhs.uk for thames valley) update the user details (name, gmc number)

If the new RO user does not exist/Does does not have the RO role - use the “HTML hack” method:

1. Using the metabase link shown earlier on this page

   1. verify the RO officers match the request

   2. determine whether the previous RO should be deleted or needs different access

2. In User Management, create the new RO:

   1. Go to their record if they already exist or enter their details on the “Create” page if not.

   2. Inspect HTML of roles selection box

   3. Choose an unselected role and update the value of the option to

   RVOfficer

   1. RO role (shown in metabase)

   2. Ctrl_select the new role and submit the form (to send a properly authorised HTTP POST)

(Old way) RO role cannot be given via user management and must be updated via either, a) a flyway script or b) crafting a properly authorised HTTP POSTto user management (see the request sent to save any user's roles).