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5 Whys (or other analysis of Root Cause)
System appear slow? why is the system slow: The core service wasn’t functioning correctly
Why wasn’t the core service functioning properly ? further investigation requiredWhy were users unable to load doctor details reliably? The application was slow/timing out when clicking on individual doctors on the list page
Why was the application slow/timing out? There was a (~2 min) delay between the request for the doctor details and the request to retrieve doctor notes, (resulting in timeout errors reported in X-ray(?))
Why was there a a (~2 min) delay between the request for the doctor details and the request to retrieve doctor notes?
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Action Items
Action Items | Owner | Comments |
|---|---|---|
To investigate why core service action was failing | ||
Monitoring alarm to be set up | ||
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