Date |
|
Authors | |
Status | Documenting |
Summary | the system is really slow and when I try to select records they don't open sometimes and the error below has been appearing for a few days |
Impact | Users were unable to retrieve information from Recommendation and Connection detail list as the system was reported slow. |
Non-technical Description
Revalidation system is really slow when users tries to select records they don't open sometimes an error message occurs" oops something went wrong" which has been appearing for a few days. A user in a different region states it is clearly a speed / data retrieval issue. Three users from three different had raised this issue via the UR Teams Channel.(North West, South East and South West).
Trigger
Core service was failing but unclear of the cause.
Detection
User raised the issue on Teams
Resolution
We restarted the core service and all appeared well soon after.
Timeline
10:04 - Message received from user to inform that the application is slow followed with error messages
10:06 - First responder informed that the Team did work on this and requested if users could report if performance is still impacted.
15:22 - another user from a different Region reported still having the same issue
15:25 - User raised “clearly a speed / data retrieval issue - we are having this problem also, even using a direct URL is incredibly slow”.
11:00 - Further investigation was commenced to establish the cause of the issue
12:00- We restarted the Core service in Production 1
12:34 - No responses or timeout since
5 Whys (or other analysis of Root Cause)
System appear slow? why is the system slow: The core service wasn’t functioning correctly
Why wasn’t the core service functioning properly ? further investigation required
Action Items
Action Items | Owner | Comments |
|---|---|---|
To investigate why core service action was failing | ||
Monitoring alarm to be set up | ||
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