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1229 user reported problem on Teams “TIS being slow / crashing when doing updates - A few of us in Wessex are experiencing issues with TIS when trying to do updates - it keeps crashing and is being really slow loading over the past couple of days.”
1300 Message acknowledged
1353 Service restarted and reported to users that looks resolved
1410 Users confirmed things back to normal
5 Whys (or other analysis of Root Cause)
Q. Why was TIS responding slowly or crashing?
A. TCS endpoints were not returning data and timing out with proxy errors
Q. Why was TCS erroring and not returning data
A. ??
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Action Items
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