Page Comparison

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The proposed approach here is that the user clicks on the help function which could potentially redirect them to a SharePoint page that includes FAQs, Video support and other documentation to try and address the issue that the user is having without the need for consultation with colleagues or a support desk. Users would then if required be able to ask questions on a messaging group which other peers could answer. If this was still not sufficient the helpdesk would be able to raise a ticket which could be plugged into JIRA and allow the TIS team to action.

Outputs of Workshops | Operating Model