Page Comparison

Date: 29/05/2020

Attendees:

• Liam Lofthouse

• Alistair Pringle

• James Harris

• Sebastian Kwok

• Ade Adekoya

Any support in place for trainees?

• Responsibility of specialty schools- they speak to trainee and deals with any query from Trainees

• They have generic inbox per specialty

• This generic inbox is the same for FormR

Any inboxes management as part of your support process?

• Responsibility of specialty schools

If yes, how do you manage the inboxes ?

• Generic inbox per specialty

• About 4 administrators per each inbox. Liam to find out if there is cross specialty work among the Admins

• Is it the same generic inbox for GPs? Liam to find out

How many queries do you get per day/week… e.g placement/assessment queries?

Do trainees have an opportunity to see the data you keep on them on tis? If so what's the process of managing queries/change?

• GMC stuff exposed to trainees.

• Liam to get more info. from head of schools.

Any dedicated Team to manage the queries?

Contacts:

• the inbox’s are monitored by anywhere up to 4 people at any given time to ensure nothing it missed

Is the support the same for Dentist &PH? 

• Yes - they have their team as well - have generic inboxes

Any document for your FAQ?

• Liam to send document.

Do you do have any KPIs? Any system or process to measure this?

• Liam to find out

Any plans to improve your current system?

• To give trainees access to update their info. cut away the middle man.

Document to receive from them:

• To send us their documentation and send to us

Do you have a phone number you give to trainee?

• All email based communication.

Useful website to get more information

https://www.nwpgmd.nhs.uk/Specialty_Schools/Emergency_Medicine

https://www.nwpgmd.nhs.uk/Specialty_Schools/Medicine

Form R (Part A) - https://www.nwpgmd.nhs.uk/form-r-part

Form R (Part B) - https://www.nwpgmd.nhs.uk/form-r-part-b