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10:04 - Message received from user to inform that the application is slow followed with error messages
10:06 - First responder informed that the Team did work on this and requested if users could report if performance is still impacted.
15:22 - another user from a different Region reported still having the same issue
15:25 - User raised “clearly a speed / data retrieval issue - we are having this problem also, even using a direct URL is incredibly slow”.
11:00 - Further investigation was commenced to establish the cause of the issue
12:00- We restarted the Core service in Production 1
12:34 - No responses or timeout since
5 Whys (or other analysis of Root Cause)
System appear slow? why is the system slow: The core service wasn’t functioning correctly
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Q. Why were users unable to load doctor details reliably?
A. The application was intermittently slow/timing out when clicking on individual doctors on the list page
Q. Why was the application slow/timing out?
A. There was a (~2 min) delay between the request for the doctor details and the request to retrieve doctor notes, (resulting in timeout errors reported in X-ray(?))
Why was there a a (~2 min) delay between the request for the doctor details and the request to retrieve doctor notes?
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Action Items
Action Items | Owner | Comments |
|---|---|---|
To investigate why core service action was failing | ||
Monitoring alarm to be set up | ||
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