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Be Warned - Vanity Metrics: Road Map and Vanity Metrics |
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A few guidelines for Metrics
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The team is not working at a sustainable pace - they are rushing and hacking to try to get stuff done for some arbitrary deadline which results in reduced quality
Not addressing technical debt - building new functionality on top of unstable or poorly implemented code and not addressing underlining issues will result in more defects
Lack of investment in automated testing or using test-driven development approach - if a team doesn't invest in building unit tests, end to end tests etc then it will become difficult to handle regression testing when new code is added to the code base.
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Support
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Support Requests
Users might end up with requests which require product development teams to get involved e.g. importing large amounts of data.
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If a support request comes into the development team because of an escaped defect, then it should be classed as an escaped defect.
Support Data
The other part of support is data from a help desk system. This can help provide quantified data to help with decisions for prioritisation about what to work on next. It can also help highlight areas of the system that may need work which could include
Fixing of bugs
Training for a particular feature
Worth looking at the UX design
No one using it - maybe needs marketing support to aid feature adoption
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Lead and Cycle Time
Lead time measures the total time from the moment a story enters the product backlog until it is completed and released to end-users. Some teams might even measure if from when something has added the roadmap.
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