Analysis: LOs Support Management Analysis

Local Office	Type of support	Number of specialties inboxes	Method of contact Email/Phone…?	Dedicated Team to manage	Is is the same support type for Dentist/PH? Y/N	FAQ in place? Y/N	KPIs	Improvement Plan	FORM R support	Data exposed to trainees
East Midlands	Generic Inboxes	7	Email	Everyone responsible through the generic inboxes of the team.	Y	Y For Form R	here is for ARCP but it is more of outcomes rather than a process. Standard CoP deadlines	Keep current until TIS comes up with the clean up. GW had previously reduced the number of inbox	LO sends trainees Form R attachment to complete when notifying them of their ARCP via the reval inbox Reval inbox is a generic Inbox that is divided into specialty folders Admins manually sort to correct folder and individually respond. Also save Form R in relevant folder and TIS 5-10 canned responses for common issues - e.g. Form R is blank, Form R is incomplete etc. Initial Form R for new starters is sent by Programmes team, subsequent ones by the Reval team
North East	Personal emails Generic inboxes only for GP,PH, Reval and Foundation School	?	Email	Individual email for each specialty	Y	? Check website	ARCP KPIs Based on individual Local policies Lead employers have got KPI	Acknowledged the possible issues with using personal emails	FORM R part A &B managed through the recruitment team	No data LO works closely with GMC and lead employer on a shared spreadsheet to track any changes No issues with trainees and their new NTNs
North West and Mersey	Generic inbox 4 Admin per each inbox	?	Email	Responsibility of specialty schools	Y	? Check website	? Liam to find out	To give trainees access to update their info. cut away the middle man.	This generic inbox is the same for FormR	GMC stuff exposed to trainees. Liam to get more info. from head of schools
EOE	Generic inbox EDT( Eastern Deanery Team) generic inbox where all sort of queries goes into and managed- 5-6 people look at this box Auto response - sent to trainee and there they see where training should contact if any queries	?	Email	The programme team manages these inboxes (There is a lead for each inbox that rotates each month) EDT- managed by 5-6 people look at this box	Y	Trainees are directed to the website for the FAQ	Out of office - respond within 5 days Don't actually have a way of measuring	Looking at measuring KPI Looking at improving on the generic inboxes Volume difficult, but the spreadsheet they designed to monitor placement queries is helping	For R Part A sent via email Form R Part B dealt by assessments? EOE team need to find out how they manage it	Placement- Data exposed to trainees