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Date: 29/05/2020

Attendees:

  • Lynn Bradley

  • Amy McWilliams

  • Sharron Lee

  • Angela Johnson

  • Laura Rowe

  • Adam Goddard

  • Nicola ..

  • Laura Sams

  • Chris Quinn

  • Alistair Pringle

  • James Harris

  • Sebastian Kwok

  • Ade Adekoya

Any support in place for trainees?

  • Each specialty got it’s individual person contact - Emails from trainees goes into work personal email. This is the same for other specialties

  • There are generic Inboxes for GP, PH, Revalidation and foundation school

Any inboxes management as part of your support process?

  • FormR - the Local trust teams manages the form through individual work email

  • FORM R part A through the recruitment team.

  • Programme support officer and Programme Support Assistant- deals with day to day activity which includes FORM Part B as part of the ARCP.

  • Management of inboxes slightly different for foundation schools- Admin support team menages for individual specialty which are in the Local trust

If yes, how do you manage the inboxes ?

  • Individual work email not generic

How many queries do you get per day/week… e.g placement/assessment queries?

  • Individual work email

Do trainees have an opportunity to see the data you keep on them on tis? If so what's the process of managing queries/change?

  • No- Only work closely with lead employer to submit to GMC.

  • Ant feedback from trainees on new NTN from training? Don’t apply to foundation

Any dedicated Team to manage the queries?

  • Individual work email

Is the support the same for Dentist &PH? 

  • Yes, dedicated inboxes per specialty

Any document for your FAQ?

  • To check website and Lynn to gather document and send to Alistair

Do you do have any KPIs? Any system or process to measure this?

  • KPI for ARCP others are based on individual local policies.

  • Lead employers have got KPIs

Any plans to improve your current system?

  • Not sure

Document to receive from them:

  • To send us introduction letter and other support documents

Useful website to get more information

https://madeinheene.hee.nhs.uk/Trainee-Support-Service

https://madeinheene.hee.nhs.uk/psychiatry

 

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