Analysis: LOs Support Management Analysis

East Midlands

Generic Inboxes

7

• Email

• Telephone (though not available for all departments)

• There are also long list of individual emails on website. Any tendencies of trainees contacting individuals rather than using the generic? Seems yes if confirmation of Form R Part B is not sent. Trainees are directed to contact coordinator

Everyone responsible through the generic inboxes of the team.

• Recruitment

• Programmes

• Assessment and Revalidation

• Professional Support and Welbeing Services

• Quality

• Faculty Support

Y

Y

For Form R

• here is for ARCP but it is more of outcomes rather than a process.

• Standard CoP deadlines

• Keep current until TIS comes up with the clean up.

• GW had previously reduced the number of inbox

• LO sends trainees Form R attachment to complete when notifying them of their ARCP via the reval inbox

• Reval inbox is a generic Inbox that is divided into specialty folders. Revalidation.EM@hee.nhs.uk. Confirmation of receipt email sent to trainee.

• Admins manually sort to correct folder and individually respond. Also save Form R in relevant folder and TIS

• 5-10 canned responses for common issues - e.g. Form R is blank, Form R is incomplete etc.

• Initial Form R for new starters is sent by Programmes team, subsequent ones by the Reval team

Technical support/Login Assistance - websupport@hee.nhs.uk

• Details of contact -https://eastmidlandsdeanery.nhs.uk/staff_contacts

• Supporting and Escalating Concerns: Pathway for Learners - https://www.eastmidlandsdeanery.nhs.uk/sites/default/files/pathway.pdf

• local Serious Incident reporting??

North East

Personal emails

Generic inboxes only for GP,PH, Reval and Foundation School

?

Email

Individual email for each specialty

Y

?

Check website

• ARCP KPIs

• Based on individual Local policies

• Lead employers have got KPI

• Acknowledged the possible issues with using personal emails

• FORM R part A &B managed through the recruitment team

• No data

• LO works closely with GMC and lead employer on a shared spreadsheet to track any changes

• No issues with trainees and their new NTNs

North West and Mersey

Generic inbox

4 Admin per each inbox

?

Email

Responsibility of specialty schools

Y

?

Check website

?

Liam to find out

• To give trainees access to update their info. cut away the middle man.

This generic inbox is the same for FormR

• GMC stuff exposed to trainees.

• Liam to get more info. from head of schools

EOE

Generic inbox

• EDT( Eastern Deanery Team) generic inbox where all sort of queries goes into and managed- 5-6 people look at this box

• Auto response - sent to trainee and there they see where training should contact if any queries

?

Email

The programme team manages these inboxes (There is a lead for each inbox that rotates each month)

• EDT- managed by 5-6 people look at this box

Y

Trainees are directed to the website for the FAQ

• Out of office - respond within 5 days

• Don't actually have a way of measuring

• Looking at measuring KPI

• Looking at improving on the generic inboxes

• Volume difficult, but the spreadsheet they designed to monitor placement queries is helping

• For R Part A sent via email

• Form R Part B dealt by assessments? EOE team need to find out how they manage it

Placement- Data exposed to trainees

West Midlands

Yorkshire and the Humber

South Western: Peninsula, Thames Valley, & Wessex

London & KSS