South Western: Peninsula, Thames Valley, & Wessex Trainee Management

Date:

05/06/2020

Attendees:

Mike Richardson

Sue Barrand

Alistair Pringles

Ashley Ransoo

Sebastian Kwok

Ade Adekoya

Any support in place for trainees?

• For general queries- Generic inboxes per school. Each have their mail boxes by specialty- The same model throughout region e.g Revalidation, PDU,AEM

• LTFT - email sent to generic inbox

• Form R goes to to general inbox and programme team manages it except for Wessex

• Wessex - Form R goes through assessment Team - Revalidation

• South West still have two website though they have tow physical offices- though one

Any inboxes management as part of your support process?

If yes, how do you manage the inboxes ?

• Form R goes to to general inbox and programme team manages it except for Wessex

• Wessex - Form R goes through assessment Team - Revalidation

• South West still have two website though they have tow physical offices- though one

How many queries do you get per day/week… e.g placement/assessment queries?

Do trainees have an opportunity to see the data you keep on them on tis? If so what's the process of managing queries/change?

• Sue- No idea - to find out

• Sue to go back and ask the business manager on data they exposed to trainee and how often

• Basic Leave manager info like Name/Contact details/gmc/email,/placement,

• GMC survey time? TBC

• Cop? TBC

Any dedicated Team to manage the queries?

• Sue - No idea of number of people that manages inboxes. Sue to find out

• Some by 2 people but for more generic mail -they are managed by couple of people

• Trainee goes directly to the Business managers

Is the support the same for Dentist &PH? 

• They have separate team with Generic inboxes

• They are only South West/sev function- 1 dental team

• One dental team for Wessex and Thames Valley- 1 dental team

Any document for your FAQ?

1 website per deanery

Do you do have any KPIs? Any system or process to measure this?

• None

• Sue to ask programme team

Any plans to improve your current system?

• Programme team manages the majority of the queries, When trainee have access to Self-Service, Data Lead are worried if queries will come back to them though they also have generic inbox.

• Data Lead only manages leave managers for now

Email/Phone

• Data lead through email no telephone at all

• Programme team sometimes get loads of Phone calls

Document to receive from them:

Useful website to get more information