Date: 29/05/2020
Attendees:
Liam Lofthouse
Alistair Pringle
James Harris
Sebastian Kwok
Ade Adekoya
Any support in place for trainees?
Responsibility of specialty schools- they speak to trainee and deals with any query from Trainees
They have generic inbox per specialty
This generic inbox is the same for FormR
Any inboxes management as part of your support process?
Responsibility of specialty schools
If yes, how do you manage the inboxes ?
Generic inbox per specialty
About 4 administrators per each inbox. Liam to find out if there is cross specialty work among the Admins
Is it the same generic inbox for GPs? Liam to find out
How many queries do you get per day/week… e.g placement/assessment queries?
Do trainees have an opportunity to see the data you keep on them on tis? If so what's the process of managing queries/change?
GMC stuff exposed to trainees.
Liam to get more info. from head of schools.
Any dedicated Team to manage the queries?
Is the support the same for Dentist &PH?
Yes - they have their team as well - have generic inboxes
Any document for your FAQ?
Liam to send document.
Do you do have any KPIs? Any system or process to measure this?
Liam to find out
Any plans to improve your current system?
To give trainees access to update their info. cut away the middle man.
Document to receive from them:
To send us their documentation and send to us
Do you have a phone number you give to trainee?
All email based communication.
Useful website to get more information
https://www.nwpgmd.nhs.uk/Specialty_Schools/Emergency_Medicine
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