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Authors |
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Status | Not resolved |
Summary | ElasticSearch’s utilization spiked and made it unresponsive to TCS’s requests |
Impact | Users cannot use TIS |
Non-technical Description
ElasticSearch saw a sharp momentary increase in utilization on Prod. TIS could not function properly as a result, as ElasticSearch’s unresponsiveness during the spike made requests timeout.
Trigger
Detection
Resolution
Timeline
: 13:57 BST - Slack notification about a FAILING Health Check on TCS Prod
: 14:00 BST - Identified that TCS’s issue regarded a failing connection to ElasticSearch
: 14:01 BST - Users noticed being unable to use TIS as the main screen keeps updating
: 14:15 BST~ish - A security update’s been run as a way to restart the servers (as they clusters can’t be restarted manually)
: 14:17 BST - Slack notification about a SUCCESSFUL Health Check on TCS Prod
Root Cause(s)
Action Items
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