Date | |
Authors | |
Status | Investigating |
Summary | Placements added by ESR late on 30/07/2021 for 04/08/2021 starters had a |
Impact | Some records might not be exported in time back to ESR, implying that some manual hiring will have to be undertaken instead. |
Non-technical Description
AppRecords meant to be exported on 31/07/2021 haven’t been exported back to ESR.
Trigger
Placements added on 30/07/2021 not going through the ESR interface as expected on 31/07/2021.
Detection
MS Teams: message on the ESR Support channel.
Resolution
GeneratedAppRecords with a start date after 03/08/2021 have been found and an appfilegenerationcommand file has been manually placed on the queue leading to the EsrDataExporter for each deanery that appeared to have non-exported GeneratedAppRecords.
Timeline
: some Placements are being added in the late afternoon for August 4th starters.
: GeneratedAppRecords related to those placements are not getting exported as expected.
: 12:10 PM BST: MS Teams message notifying these GeneratedAppRecords are still marked as
TO_EXPORT: 15:40 PM BST: Some messages containing the “command” message to export GeneratedAppRecords for MER are being re-sent on the appropriate queue in the ESR interface to retrigger their export.
: 16:53 PM BST: Messages containing the “command” message to export GeneratedAppRecords for EOE, LDN, OXF and WES are being re-sent on the appropriate queue in the ESR interface to retrigger their export.
: 17:06 PM BST: Users are notified via MS Teams that the export of these files has been completed.
Root Cause(s)
Still investigating why those placements have not been picked up on 31/07/2021.
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