Non-technical Description

The push of TIS data to NDW failed on Apr 11.

Trigger

Detection

• Email from NDW team in the morning of 11/04/2023

• In #monitoring-ndw channel on Slack, no notifications found for ndw-etl-prod task:

  

Resolution

• Contacted GMC support and technical contact at the GMC

• Resolved by GMC

Timeline

BST unless otherwise stated

• 11 Apr 2023 04:03 - Since then, no more notifications had been received for the overnight ndw etl jobs.

• 11 Apr 2023 12:07 - James redirected the email that push of TIS data into NDW failed

• 11 Apr 2023 12:40 - Yafang found no logs found on ndw-etl-prod in the midnight

• 11 Apr 2023 13:02 - Andy D found the event bridge triggered the task and the service considered itself healthy, but no record for the task on prod

• 11 Apr 2023 14:26 - Yafang & Jay triggered the task ndw-etl-prod manually

• 11 Apr 2023 14:56 - The task has been run and exited on etl-prod successfully

• 11 Apr 2023 15:11 - James let Guy know and NDW started their jobs.

Root Cause(s)

• We expect the ndw-etl-prod job to be triggered by the AWS eventbridge rule every day at 2am UTC.

• From the metrics, the everntbridge rule was triggered on Apr 11, but there’re no logs found on Cloudwatch. And from the ECSStoppedTasksEvent, we can also find the ndw-etl-prod task was not started.

Action Items

Lessons Learned