Date |
|
Authors | |
Status | Documenting |
Summary | Trusts were unable to find a number of trainees in their search results. We narrowed in on there being an issue with the copy of information that gets searched and reran the job that builds it. |
Impact | It wasn’t immediately obvious that some records were not showing in the person search |
Non-technical Description
Report from users that different trusts unable to search for trainees. Example given that Test account (TestTrust.South@gmail.com) associated with University Hospital Southampton (RHM) and unable find Ramy Samia (GMC 7996933). But can find his post WES/RHM01/021/F2/003 and get to his placement that way.
Trigger
Detection
User reports in Teams
Resolution
re-ran person sync job
Timeline
All times in GMT unless indicated
01:?? - Job ran for xx minutes, when it usually completes in ~15.
12:01 - Message on Teams about Trust users not finding their trainees in the search.
13:37 - Started debugging and confirming the cause / that there were no other data related issues.
14:15 - Confirmed that other regions are affected. A reindex was scheduled.
15:45 & 16:00 - Confirmed that records were visible as expected.
Root Cause(s)
Action Items
Action Items | Owner | |
|---|---|---|
Add Comment