Date |
|
Authors | |
Status | Done |
Summary | the system is really slow and when I try to select records they don't open sometimes and the error below has been appearing for a few days |
Impact | Users were unable to retrieve information from Recommendation and Connection detail list as the system was reported slow. |
Non-technical Description
Revalidation system is really slow when users tries to select records they don't open sometimes an error message occurs" oops something went wrong" which has been appearing for a few days. A user in a different region states it is clearly a speed / data retrieval issue. Three users from three different had raised this issue via the UR Teams Channel.(North West, South East and South West).
Trigger
Detection
Resolution
Timeline
10:04 - Message received from user to inform that the application is slow followed with error messages
10:06 - First responder informed that the Team did work on this and requested if users could report if performance is still impacted.
15:22 - another user from a different Region reported still having the same issue
15:25 - User raised “clearly a speed / data retrieval issue - we are having this problem also, even using a direct URL is incredibly slow”.
11:00 - Further investigation was commenced to establish the cause of the issue
12:00- We restarted the Core service in Production 1
12:34 - No responses or timeout since
5 Whys (or other analysis of Root Cause)
Action Items
Action Items | Owner | Comments |
|---|---|---|
Alert on a certain queue size |
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