What is the purpose of planning?
Identify goal(s) and what needs to be done and ID specific stories against the goal(s)
Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.
Review metrics dashboards for potential insights to work on in the coming Iteration
Ditto above, plus check the capacity of the team in the next two weeks (availability etc)
Resolve prioritisation / sequencing
Assessing work in progress on the board against refreshed goals
Planning is not a refinement session - this is what the Refinement session 2 days before is about
05th Aug 2024
Kanban board review:
Team capacity:
Naz - 1 day (to be confirmed)
half day event on 24/7
Ed - 4 days
Andy - 1 day (to be confirmed)
Reuben - 4 days
Goals for the next two weeks:
Primary Goal
Send out Day one notifications
Secondary Goals
Action DB data to Tableau report
Research Goal
Public Health Works - Understand London’s take on FormR process for public health trainees and speak to LO to agree with the date to bring on board (Nazia AKHTAR )
Form R -improvements - Lyn Bradley will co-ordinate LO session to understand FormR info filled in by trainees (Nazia AKHTAR )
LTFT - a session for team feedback (team)
LO feedback of new starter Pilot - test run for the survey question (Ele Linardou & Kavitha.Shankar )
Other Work
Course Manager discovery - the team to look at the recommendation docs and discussions (Ade.Olaiya & Nazia AKHTAR)
Leave Manager discovery - Communicating with sub-contractor (Ade.Olaiya )
Study leave - discovery to start in Aug, once the discovery is on the way, we can renew the end day (Ade.Olaiya & Nazia AKHTAR )
Set up Support session with LOs - common issues that are reported to TSS support desk. Refocus on this in next iteration, once current support email issues are resolved. (Anita Cheng )
Tracker for onboarding process - meeting for onboarding process on 23/7 to look at user journey before refining the investigation ticket (team)
Dashboard review
Look at the tickets to improve Chatbot in a few iterations TIS21-5736 - Getting issue details... STATUS
Touch based with Nick Summerfield and Anita Cheng for support queries (Nazia AKHTAR )
Road Map
Programme pilot: look at conclusion and enhancement (Nazia AKHTAR )
Connection module: investigation works (Nazia AKHTAR )
Add ticket for investigation works on GMC (Nazia AKHTAR )
CCT calculator: look at comments and summarise them (Ele Linardou )
Who is leading the meetings in next iteration (link to the wheel)
Planning: Kavitha.Shankar
Refinement: Nazia AKHTAR
Retro: john o
22th July 2024
Kanban board review:
Team capacity:
Naz - 1 day (to be confirmed)
half day event on 24/7
Ed - 4 days
Andy - 1 day (to be confirmed)
Reuben - 4 days
Goals for the next two weeks:
Primary Goal
Send out Day one notifications
Secondary Goals
Action DB data to Tableau report
Research Goal
Public Health Works - Understand London’s take on FormR process for public health trainees and speak to LO to agree with the date to bring on board (Nazia AKHTAR )
Form R -improvements - Lyn Bradley will co-ordinate LO session to understand FormR info filled in by trainees (Nazia AKHTAR )
LTFT - a session for team feedback (team)
LO feedback of new starter Pilot - test run for the survey question (Ele Linardou & Kavitha.Shankar )
Other Work
Course Manager discovery - the team to look at the recommendation docs and discussions (Ade.Olaiya & Nazia AKHTAR)
Leave Manager discovery - Communicating with sub-contractor (Ade.Olaiya )
Study leave - discovery to start in Aug, once the discovery is on the way, we can renew the end day (Ade.Olaiya & Nazia AKHTAR )
Set up Support session with LOs - common issues that are reported to TSS support desk. Refocus on this in next iteration, once current support email issues are resolved. (Anita Cheng )
Tracker for onboarding process - meeting for onboarding process on 23/7 to look at user journey before refining the investigation ticket (team)
Dashboard review
Look at the tickets to improve Chatbot in a few iterations TIS21-5736 - Getting issue details... STATUS
Touch based with Nick Summerfield and Anita Cheng for support queries (Nazia AKHTAR )
Road Map
Programme pilot: look at conclusion and enhancement (Nazia AKHTAR )
Connection module: investigation works (Nazia AKHTAR )
Add ticket for investigation works on GMC (Nazia AKHTAR )
CCT calculator: look at comments and summarise them (Ele Linardou )
Who is leading the meetings in next iteration (link to the wheel)
Planning: Kavitha.Shankar
Refinement: Nazia AKHTAR
Retro: john o
8th July 2024
Kanban board review:
Designated Body / Local office name changes - Reuben Roberts write up TSS ticket(s) for completion this iteration
Team capacity:
Naz - 4 days
Andy - 10 days
Kav - 5 days
Goals for the next two weeks:
Primary Goal
Day one notifications
Secondary Goals
Explicit FormR - programme linkage and LO auto-population (FE focus)
Designated Body / Local office name changes (BE focus) ( see TIS21-6228 - Getting issue details... STATUS )
Research Goal
Public Health Works - Understand London’s take on FormR process for public health trainees (Nazia AKHTAR )
Form R -improvements - Lyn Bradley will co-ordinate LO session to understand FormR info filled in by trainees (Nazia AKHTAR )
LTFT high level journey session -session on 26th Jun [team feedback next iteration]
LO feedback of new starter Pilot - test run for the survey question (Ele Linardou & Kavitha.Shankar )
Other Work
Course Manager discovery - show & tell on 27th Jun - recommendation was to build in-house, discussion with Rob to determine next steps; recommendations docs will be available in a few weeks (Ade.Olaiya & Nazia AKHTAR )
Study leave - discovery to start in Aug, may be proposed to build in-house as well (recommendations by year end) (Ade.Olaiya & Nazia AKHTAR )
Set up Support session with LOs - common issues that are reported to TSS support desk. Refocus on this in next iteration, once current support email issues are resolved. (Anita Cheng )
Tracker for onboarding process - refine investigation ticket (team)
Dashboard review
Access to new dashboards for Naz (Nazia AKHTAR )
Road Map
Programme pilot: add finalising process to roadmap (Nazia AKHTAR )
Business process alignment: agree with business managers (Nazia AKHTAR )
Who is leading the meetings in next iteration (link to the wheel)
Planning: Doris.Wong
Refinement: Edward Barclay - 3 amigos this iteration
Retro: Edward Barclay
24th June 2024
Kanban board review
Waiting for NDW reply around data transfer on ActionsDB TIS21-5798 - Getting issue details... STATUS
tkt to be picked up if possible TIS21-5987 - Getting issue details... STATUS
Team capacity:
LTFT story mapping session - full day 27th
John - 10 days
Reuben - 3 days
Doris - 4 days
Kav -6 days
Goals for the next two weeks:
Primary Goal
NTN to be made available for Trainees to view on TSS when actions are completed
Secondary Goal
Day one actions
Research Goal
Public Health Works - Understand London’s take on FormR process for public health trainees
Form R -improvements - Lyn Bradley will co-ordinate LO session to understand FormR info fillled in by trainees
LTFT high level journey session -session on 26th Jun
Preference on notification (create new ticket)
LO feedback of new starter Pilot - test run for the survey question
Other Work
Course Manager discovery - show & tell on 27th Jun
Study leave - discovery to start in Aug
Designated body discussion - ongoing TIS21-6228 - Getting issue details... STATUS
Set up Support session with LOs - common issues that are reported to TSS support desk.
Dashboard review
Survey about Form R improvement
Review MFA and password reset numbers for improvement on Sign-in process
Consider using Sankey diagram to analyse Chatbot metrics
Investigate proper way to implement Chatbot
Road Map
LTFT story mapping session
Foundation discovery (Foundation trainee to register TSS as MVP) - Discuss how to onboard & manage different trainee groups
Who is leading the meetings in next iteration (link to the wheel)
Planning: Reuben Roberts
Refinement: Nazia AKHTAR - 3 amigos this iteration
Retro: Andy Dingley
10th June 2024
Kanban board review
Tosin Oyekunle (Unlicensed) discussion session with the LO offices to identify common issues and questions asked relating to Form-R part A and B TIS21-6113 - Getting issue details... STATUS
Andy Dingley call with Pepe and Tobi about Github secret TIS21-3162 - Getting issue details... STATUS
Waiting for NDW reply around data transfer on ActionsDB TIS21-5798 - Getting issue details... STATUS
Team capacity:
Absences
Nazia AKHTAR - 1 day for training course
Andy Dingley - 3 daysAny other capacity-related issues?
Goals for the next two weeks:
Primary Goal
NTN works to get started
Secondary Goal
NDW ticket (Action DB)
Research Goal
Public Health Works
Form R
LTFT high level journey session
CCT calculator research
Preference on notification (create new ticket)
Other Work
Course Manager discovery - In Progress
Study leave
Designated body discussion
Dashboard review
Survey about Form R improvement
Review MFA and password reset numbers for improvement on Sign-in process
Consider using Sankey diagram to analyse Chatbot metrics
Investigate proper way to implement Chatbot
Road Map
LTFT story mapping session
Foundation discovery (Foundation trainee to register TSS as MVP)
Who is leading the meetings in next iteration (link to the wheel)
Planning: Ashley Ransoo (Unlicensed)
Refinement: Nazia AKHTAR
Retro: Reuben Roberts
28th May 2024
Kanban board review
Other specialties blocker: trainee sync FIFO
TIS21-6028: Sync data from TIS in the correct order IMPLEMENTING
Dashboard review (e.g. any impact on next iteration)
Review thumbs-up/down Kavitha.Shankar
Nazia AKHTAR to share with support
(Kavitha.Shankar )
Team capacity:
Absences
Any other capacity-related issues?
Andy Dingley tech debt stuff (see backlog)
Goals for the next two weeks:
Primary Goal
Completing 'other speciality' tickets
Secondary Goal
Investigation on Form-R (Identifying new starter completing Form-R)
User management ( sync rework, clean-up tickets, speed-up tickets)
NDW ticket (needs refining)
Research Goal
PH discovery- to give update
LTFT indirect user interviews- (share discussion guide with the BA’s and Nazia AKHTAR ahead of meeting )
Hojar survey - (Tosin Oyekunle (Unlicensed) continue to review feedbacks and notify team)
CCT calculator - ( get a quick feedback from trainee before adding to TSS)
Review feedbacks during backlog grooming meeting
Other Work
Comment section box filling TIS21-5584 - Getting issue details... STATUS to get Olasimbo Babalola support from admin team.
Study leave dashboard (Kavitha.Shankar)
National course management (Ade.Olaiya ) Have show and tell on Thursday 30th
‘Day one’ user journey - Next step (team to get together to understand the user journey flow)
Promoting TSS work ( Nazia AKHTAR )
Roadmap
Work out and plan LTFT story mapping session (Nazia AKHTAR catherine.odukale (Unlicensed) )
13th May 2024
Kanban board review (“Ready for Dev”/ “Retro action” tickets to bring in?, any still in progress?, any blockers?)
- Other specialties blocker: trainee sync FIFO
TIS21-6028
-
Getting issue details...
STATUS
Dashboard review (e.g. any impact on next iteration’s work?)
- no issues (apart from Action DB)
- TODO: thumbs up/down analysis for Nazia AKHTAR to share with support
(Kavitha.Shankar )
Team capacity:
1. Absenc
2. Any other capacity-related issues?
Andy Dingley tech debt stuff (see backlog)
Goals for the next two weeks:
Primary Goal
Resolve Other specialties blocker
Secondary Goal
Deferral tickets
Form R action logic (needs ticket)
Reporting Goal
NDW ticket (needs refining)
Action DB
Research Goal
PH discovery, LTFT indirect user interviews
Hotjar feedback: post type field explanation ( TIS21-5669 - Getting issue details... STATUS needs refining)
CCT calc research (call today)
Other Work
Nazia AKHTAR to ask new starters about help needed to complete Form R.
Roadmap
‘Day one’ user journey - get confirmation from LOs (maybe this iteration tbc)
Naz to add link to spreadsheet
29th APR 2024
Goal for the next two weeks
Primary Goal
Continue to resolve the Programme email issues
Secondary Goal
Deliver the Placement confirmation email & in app notification
Reporting Goal
Collate all feedback and present into Tableau report - Write up the ticket & refine Kavitha.Shankar
Ticket : Epic 5545 - 5798 - Add data into NDW - Is on hold
Research Goal
LTFT - In direct users - Identify users and write up questions
HotJar question to be reviewed
PH & Non Medics - Desktop research
Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.
To refine: see Kanban board
Review Tech Debt tickets
Research work
How we get feedback from pilot groups. - In Progress (coordinating Nazia AKHTAR )
Survey to be put together (to be refined) Ele Linardou - In progress
Feedback to be included in Tableau (to be refined TIS21-5862) Kavitha.Shankar
LTFT work
Story-mapping / design from research outputs (with TSS and Admin teams): to be rescheduled from 18 April to [xx] May due to limited capacity in the month of March/April - Nazia AKHTAR & catherine.odukale (Unlicensed)
CCT calculator: Business logic investigation to be done. (ongoing) Nazia AKHTAR & Ashley Ransoo - to be picked up
Support Ticket
Research on MFA and signing-in process is now complete, recommendations on ticket TIS21- 5780 Tosin Oyekunle (Unlicensed)
The findings of the research are on EPIC -5780 (3 user stories to be completed)
Sync’ing email ticket to be added into the Epic - 5780 - Tosin Oyekunle (Unlicensed)
Research on Public Health Trainees
Foundation trainees to be onboarded onto TSS for Placement confirmation - Research in Progress Nazia AKHTAR
Other Work
James Harris to re-write the NTN ticket and bring into refinement
Nazia AKHTAR to look at the Day one journey - In Progress
Oriel to TIS - Data Work
Awaiting on the options from survey responses from the LO Kavitha.Shankar James Harris Ashley Ransoo Adewale Adekoya - Work in progress, looking to get feedback on script
Script for bulk upload for LO - 4 Fields to be added - Hicom to add to Oriel extract (blocked)
Roadmap
Meeting with BMs & updated roadmap Nazia AKHTAR
Team Absence
Andy -?
Reuben - 1/2 day
Discussion
Support - Nick (Problem Analyst) Nazia AKHTAR to catch up with Nick
DSP - Nazia AKHTAR
Support Model on DSP research
Nazia AKHTAR to speak with Anita Cheng Rob about data sharing (seeking feedback from John) - to be confirmed.
Nazia AKHTAR to speak with Charlotte on how we get user feedback
Study leave Accent Leave Manager - Dashboard review and update Kavitha.Shankar In progress
Course Manager discovery - In Progress
Dashboard review
Nick, Kav & to look at chatbot data - Nazia AKHTAR
Review of previous Retro tickets
Live defects management - Naz to pick up outstanding live defect work catherine.odukale (Unlicensed)
15 APR 2024
Goal for the next two weeks
Primary Goal
Complete the tickets on the board and begin work on failed email notifications
Report - complete Action summary report & refine Metabase report ticket (LO input) Kavitha.Shankar
Secondary Goal
Begin work on Placement in-app notifications
Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.
To refine: see Kanban board
Review Tech Debt tickets
Research work
How we get feedback from pilot groups. - In Progress (coordinating Nazia AKHTAR )
Survey to be put together (to be refined) Ele Linardou
Feedback to be included in Tableau (to be refined TIS21-5862) Kavitha.Shankar
LTFT work
Story-mapping / design from research outputs (with TSS and Admin teams): to be rescheduled from 18 April to [xx] May due to limited capacity in the month of March/April - Nazia AKHTAR & catherine.odukale (Unlicensed)
Indirect users: interviews with Rota coordinators, HR medical staffing managers and HEE Finance in LOs (to be refined) Tosin Oyekunle (Unlicensed) - In Progress
CCT calculator: Business logic investigation to be done. (ongoing) Nazia AKHTAR & Ashley Ransoo - In Progress
Support Ticket
Research on MFA and signing-in process is now complete, recommendations on ticket TIS21- 5780 Tosin Oyekunle (Unlicensed)
The findings of the research are on EPIC -5780 (3 user stories to be completed)
Sync’ing email ticket to be added into the Epic - 5780 - Tosin Oyekunle (Unlicensed)
Research on Public Health Trainees
Non medics & Medics Trainees FormR & CoJ - Onboarding process Tosin Oyekunle (Unlicensed) - 3 Amigos tickets
Foundation trainees to be onboarded onto TSS for Placement confirmation - Research in Progress Nazia AKHTAR
Other Work
James Harris to re-write the NTN ticket and bring into refinement
Nazia AKHTAR to look at the Day one journey
Oriel to TIS - Data Work
Awaiting on the options from survey responses from the LO Kavitha.Shankar James Harris Ashley Ransoo Adewale Adekoya - Work in progress, looking to get feedback on script
Survey with options to LOs - Not many responses at the moment - Options on confluence page
Roadmap
Meeting with BMs & updated roadmap Nazia AKHTAR
Team Absence
Kav - 1 day
Discussion
Support - Nick (Problem Analyst) Nazia AKHTAR to catch up with Nick
DSP - Nazia AKHTAR
Support Model on DSP research
Nazia AKHTAR to speak with Anita Cheng Rob about data sharing (seeking feedback from John) - to be confirmed.
Nazia AKHTAR to speak with Charlotte on how we get user feedback
Study leave Accent Leave Manager - Dashboard review and update Kavitha.Shankar In progress
Dashboard review
Naz to discuss onboarding plan with Yorkshire and Humber 19 Feb Nazia AKHTAR
Ticket-up additional chatbot prompt on thumbs-down to get more details Nazia AKHTAR Done - Ticket ;5736
Nick, Kav & Nazia AKHTAR to look at chatbot data - tbc
Authenticator - review the issues on service Nazia AKHTAR & Nick
Review of previous Retro tickets
Live defects management - Naz to pick up outstanding live defect work from Chris Nazia AKHTAR
Govt notify templating Spike Andy Dingley Backlog for now
2 APR 2024
Goal for the next two weeks
Primary Goal
Fully complete work around Pilot logic and other In app notifications (LTFT, Deferral, etc)
Secondary Goal
Develop the email notifications (TIS21-5038)
Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.
To refine: see Kanban board
To write-up: ticket for Metabase report for email notifications Kavitha.Shankar
Review Tech Debt tickets - 2 re. preprod DMS / lambda, 1 on sentry errors
Research work
How we get feedback from pilot groups. - In Progress (coordinating Nazia AKHTAR )
Add HotJar questions (to be refined) Tosin Oyekunle (Unlicensed)
Survey to be put together (to be refined) Ele Linardou
Feedback to be included in Tableau (to be refined TIS21-5862) Kavitha.Shankar
LTFT work
Story-mapping / design from research outputs (with TSS and Admin teams): to be rescheduled from 18 April to [xx] May due to limited capacity in the month of March/April - Nazia AKHTAR & catherine.odukale (Unlicensed)
Indirect users: interviews with Rota coordinators, HR medical staffing managers and HEE Finance in LOs (to be refined) Tosin Oyekunle (Unlicensed)
CCT calculator: Business logic investigation to be done. (ongoing) Nazia AKHTAR & Ashley Ransoo
Support Ticket
Research on MFA and signing-in process is now complete, recommendations on ticket TIS21- 5780 Tosin Oyekunle (Unlicensed)
The findings of the research are on EPIC -5780 (3 user stories to be completed)
Other Work
Standardising the comms for onboarding trainees to programme
Admin and TSS teams (Naz, Rob, Andy, James, Pepe, Catherine) to meet to discuss NTN day one notification and responsible officer Christopher.Inegbedion - Done
The NTN ticket needs a 3 Amigos.
Oriel to TIS - Data Work
Awaiting on the options from survey responses from the LO Kavitha.Shankar James Harris Ashley Ransoo Stan Ewenike (Unlicensed) Adewale Adekoya
Survey with options to LOs - Not many responses at the moment - Options on confluence page
Roadmap
Meeting cancelled Awaiting leadership buy-in - Nazia AKHTAR
Team Absence
Naz - 4 days
Doris - 2 days
Andy - 0.5 days
Discussion
Support - Nick (Problem Analyst) is currently undergoing training with Anita on support
Analysis on service desk and feedback on hold
DSP - Nazia AKHTAR
Support Model on DSP research
Nazia AKHTAR to speak with Anita Cheng Rob about data sharing (seeking feedback from John)
Nazia AKHTAR to speak with Charlotte on how we get user feedback
Study leave Accent Leave Manager - Ade to liaise with Kavitha.Shankar - Dashboard review and update Kavitha.Shankar
Dashboard review
Naz to discuss onboarding plan with Yorkshire and Humber 19 Feb Nazia AKHTAR
Ticket-up additional chatbot prompt on thumbs-down to get more details Nazia AKHTAR Done - Ticket ;5736
Review of previous Retro tickets
Live defects management - Naz to pick up outstanding live defect work from Chris Nazia AKHTAR
Govt notify templating Spike Andy Dingley Backlog for now
18 MAR 2024
Goal for the next two weeks
Primary Goal
Complete work around Pilot logic and Welcome In app notification (LTFT, Deferral, etc)
Secondary Goal
Develop the email the email notification
Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.
To refine: see Kanban board
Review Kanban board
Review Tech Debt tickets - To be updated by Andy TODO
Research work
How we get feedback from pilot groups. - In Progress Nazia AKHTAR Tosin Oyekunle (Unlicensed) @elle
LTFT work
To be rescheduled to April due to limited capacity in the month of March - Nazia AKHTAR
Future: engage with indirect users (Trust rota / HR comms gap) Tosin Oyekunle (Unlicensed)
CCT calculator: Business logic investigation to be done. Nazia AKHTAR
Support Ticket
Research on MFA and signing-in process is now complete Tosin Oyekunle (Unlicensed)
The findings of the research are on EPIC -5780 (3 user stories to be completed)
Other Work
Standardising the comms for onboarding trainees to programme
Admin and TSS teams (Naz, Rob, Andy, James, Pepe, Catherine) to meet to discuss NTN day one notification and responsible officer Christopher.Inegbedion - Done
The NTN ticket needs a 3 Amigos.
Oriel to TIS - Data Work
Awaiting on the options from survey responses from the LO Kavitha.Shankar James Harris Ashley Ransoo Stan Ewenike (Unlicensed) Adewale Adekoya
Roadmap
Meeting cancelled Awaiting leadership buy-in - Nazia AKHTAR
Team Absence
Kav - 2 days
Andy - 5 day
Doris - 10 days
Chris - 1 day
John - 5 days
Reuben - 2 days
Ashley - 6 days
Ed - 1 day
Discussion
Support - Nick (Problem Analyst) is currently undergoing training with Anita on support
Analysis on service desk and feedback on hold
DSP - Christopher.Inegbedion
Schedule a show and tell with all the LO and the TSS team. An end-to end user journey will be useful - scheduled for 22 March Nazia AKHTAR
Support Model on DSP research
Nazia AKHTAR to speak with Rob about data sharing (seeking feedback from John)
Study leave Accent Leave Manager - No update
Dashboard review
Naz to discuss onboarding plan with Yorkshire and Humber 19 Feb Nazia AKHTAR
Unsigned CoJ: get details of group who might not be signing from Lauren Kavitha.Shankar
Ticket-up additional chatbot prompt on thumbs-down to get more details Nazia AKHTAR
Review of previous Retro tickets
Live defects management - Chris to present updated flowchart Naz/Anita Christopher.Inegbedion
Involvement of Ashley in the logic definition early in the process Nazia AKHTAR
Govt notify templating Spike Andy Dingley
04 MAR 2024
Goal for the next two weeks
Primary Goal
Develop the In-App notification service - Welcome notification message
Secondary Goal
- Invitation Email notification to be sent to New starters
Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.
To refine:
In-app notification tickets (EPIC)- (TIS21-5612), - Still some outstanding users stories for Refinement (5613 & 5682 Ready for Development)
New-starter email (TIS21-5038), - Ready for Development
Placement confirmation report (TIS21-5719) - Still outstanding for Refinement
To write-up: failed email handling ticket
Review Kanban board
Review Tech Debt tickets - To be updated by Andy TODO
Research work
LTFT work
Agreement reached to move into alpha phase; schedule joint in-person TIS meeting in March to agree next steps and who-does-what Christopher.Inegbedion / catherine.odukale (Unlicensed) - Done and scheduled for 7th Mar 2024 --- To be rescheduled to April due to limited capacity in the month of March
Future: engage with indirect users (Trust rota / HR comms gap)
CCT calculator: Business logic investigation to be done. Nazia AKHTAR
Support Ticket
Tosin is doing research around the MFA and signing-in process Tosin Oyekunle (Unlicensed)
(Further investigation: MFA TIS account item lost from authenticator)
The Epic has been created, Tosin Oyekunle (Unlicensed) to writeup the findings and back it up with data.
Other Work
Standardising the comms for onboarding trainees to programme
Welcome comms has been approved.
Placement notification has been approved.
NTN day one notification has been approved.
Admin and TSS teams (Naz, Rob, Andy, James, Pepe, Catherine) to meet to discuss NTN day one notification and responsible officer Christopher.Inegbedion
Oriel to TIS - Data Work
Data comparison from ORIEL to TIS: team sharing 22 Feb Kavitha.Shankar / Stan Ewenike (Unlicensed) / Ashley Ransoo / Adewale Adekoya / James Harris
Now complete -
Awaiting OFFER program start date to be added to the ORIEL database.
Understanding the process followed by local offices.
One LO (East of England) is outstanding for mapping
Roadmap
Meeting setup for 11 Mar @ 11AM Christopher.Inegbedion
Team Absence
Naz - 1 day
Kav - 5 days
Andy - 1 day
Doris - 5 days
Chris - 1 day
James - 5 days (back 6th Mar)
Discussion
Support - Nick (Problem Analyst) is currently undergoing train with Anita on support
analysis on service desk and feedback on hold
DSP - Christopher.Inegbedion
No further updates from DSP team. Have a catch-up meeting tomorrow with Charlotte/Elaine.
Schedule a show and tell with all the LO and the TSS team. An end-to end user journey will be useful.
Support Model on DSP research
Nazia AKHTAR to speak with Rob about data sharing (seeking feedback from John)
Study leave Accent Leave Manager - No update
Naz/Rob to setup a show and tell (TSS/TISAdmin/HORUS). 7th March Team sharing Nazia AKHTAR
Dashboard review
Naz to discuss onboarding plan with Yorkshire and Humber 19 Feb Nazia AKHTAR
Unsigned CoJ: get details of group who might not be signing from Lauren Kavitha.Shankar
Ticket-up additional chatbot prompt on thumbs-down to get more details Nazia AKHTAR
Review of previous Retro tickets
Live defects management - Chris to coordinate with Naz/Anita Christopher.Inegbedion
Involvement of Ashley in the logic definition early in the process Nazia AKHTAR
Creation of support tickets for trainees - ongoing Tosin Oyekunle (Unlicensed)
Pre-refinement meeting - Christopher.Inegbedion
Investigate Terraform (and other training) - Andy Dingley
Govt notify templating Spike Reuben Roberts
19 FEB 2024
Goal for the next two weeks
Primary Goal
Complete the Action summary work (placements and programmes).
Secondary Goal
Develop the placement confirmation email notification.
Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.
To refine:
In-app notification tickets (TIS21-5612),
New-starter email (TIS21-5038),
Placement confirmation report (TIS21-5719)
To write-up: failed email handling ticket
Review Kanban board
Review Tech Debt tickets - To be updated by Andy TODO
Research work
LTFT work
Agreement reached to move into alpha phase; schedule joint in-person TIS meeting in March to agree next steps and who-does-what Christopher.Inegbedion / catherine.odukale (Unlicensed)
Meet John Hussein (Dean) to validate overall design Nazia AKHTAR
Interviews with Head of Schools and associate Deans now complete (they play a largely advisory / support role, similar to what TPDs do in some areas, instead of signing-off)
Interviews write-up on Mural Tosin Oyekunle (Unlicensed) / Adewale Adekoya
Future: engage with rota coordinators (Trust rota / HR comms gap)
Support Ticket
Tosin is doing research around the MFA and signing-in process Tosin Oyekunle (Unlicensed)
Common issue: MFA SMS code not arriving (duplicate account? signing-in with different email then works correctly). Future: prioritise tickets to update Cognito with updated email received from TIS AdminsUI depending on outputs of research.
Extract list of existing duplicate accounts Reuben Roberts
(Further investigation: MFA TIS account item lost from authenticator)
Other Work
Standardising the comms for onboarding trainees to programme
Welcome comms has been approved.
Placement notification has been approved.
NTN day one notification has been approved.
Add comms templates to confluence Nazia AKHTAR
Admin and TSS teams (Naz, Rob, Andy, James, Pepe, Catherine) to meet to discuss NTN day one notification and responsible officer Christopher.Inegbedion
Oriel to TIS - Data Work
Data comparison from ORIEL to TIS: team sharing 22 Feb Kavitha.Shankar / Stan Ewenike (Unlicensed) / Ashley Ransoo / Adewale Adekoya / James Harris
Now complete -
Awaiting OFFER program start date to be added to the ORIEL database.
Understanding the process followed by local offices.
One LO (East of England) is outstanding for mapping
Roadmap
Chris to set up meeting next week Christopher.Inegbedion
Team Absence
Naz - 1 day
John - 5 days
Kav - 6 days
Andy - 1 day
Chris - 1 day
James - 5 days (back 6th Mar)
Discussion
Support - Nick will be taking over from Brunette by end Feb, Nazia AKHTAR to engage with Anita on roles/responsibilities.
analysis on service desk and feedback on hold
DSP - Christopher.Inegbedion
Confirm the following with DSP team
New Pilot dates - They are aiming to onboard between a further 2-6 organisations at the beginning of April. No update on this.
User Research Collaboration - Yes, Will Turner has been connected with Tosin
DSP Demonstration - They are planning a wider show and tell and will communicate the date for this shortly. Seek update on this.
Support Model Update - They are currently piloting a Support Model. Draft copy is shared with Naz/Anita to review Nazia AKHTAR
Support Model on DSP research
Nazia AKHTAR to speak with Rob about data sharing (seeking feedback from John)
Study leave Accent Leave Manager - No update
Naz/Rob to setup a show and tell (TSS/TISAdmin/HORUS). 29th Feb? Nazia AKHTAR
Discovery with 3rd party company - get details / scope on this. Nazia AKHTAR
Dashboard review
Naz to discuss onboarding plan with Yorkshire and Humber 19 Feb Nazia AKHTAR
Unsigned CoJ: get details of group who might not be signing from Lauren Kavitha.Shankar
Ticket-up additional chatbot prompt on thumbs-down to get more details Nazia AKHTAR
Review of previous Retro tickets
Incorporate feedback on live defects management Christopher.Inegbedion / Ashley Ransoo
Involvement of Ashley in the logic definition early in the process Nazia AKHTAR
Creation of support tickets for trainees - ongoing Tosin Oyekunle (Unlicensed)
05 FEB 2024
Goal for the next two weeks
Primary Goal
Complete the Action summary work and Map out the triggers for built in notifications.
Secondary Goal
Develop admins field for support built-in notifications
Review the logic for a new starter and the ticket supporting it.
Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.
Review Kanban board
Review Tech Debt tickets - To be updated by Andy
Research work
LTFT work
Interviews with Head of Schools and associate Deans are in progress now.
Present findings from research meetings to be scheduled for 07 Feb 2024 Nazia AKHTAR
Support Ticket
Tosin is doing research around the MFA and signing-up process
Other Work
Standardising the comms for onboarding trainees to programme
Welcome comms has been approved. (Trainees reviewing)
Placement notification has been approved. (Trainees reviewing)
NTN notification is not started. (Ticket associated with this work to be reviewed in alignment with the Admin team)
Oriel to TIS - Data Work
Data comparison from ORIEL to TIS. Awaiting OFFER program start date to be added to the ORIEL database. Kavitha.Shankar
Understanding the process followed by local offices.
One LO (East of England) is outstanding for mapping
Team Absence
Naz - 1 day
Kav - 2 days
Reuben - 2 days
Discussion
Support - Brunette, doing analysis on service desk. Will present feedback on one of the sessions. Weekly sessions planned. Kavitha.Shankar / Nazia AKHTAR
DSP - Christopher.Inegbedion
Waiting for NHS England to complete onboarding.
Increasing engagement efforts with wave 1 trusts.
Expect more detailed updates in the coming weeks.
Confirm the following with DSP team
New Pilot dates
User Research Collaboration
DSP Demonstration
Support Model Update
Support Model on DSP research
Nazia AKHTAR to speak with Rob about data sharing.
Study leave Accent Leave Manager - No update
Progress work on the dashboard - still waiting for an update from finance team - Kavitha.Shankar
Waiting for standardisation of study leave process that inform dashboard Kavitha.Shankar
Naz/Rob to setup a show and tell (TSS/TISAdmin/HORUS). Nazia AKHTAR
Dashboard review
Review Chatbot data and the support desk data - Nazia AKHTAR
Review and analyse the sign-up and authenticate data. Tosin Oyekunle (Unlicensed)
Review of previous Retro tickets
Define our Live defects management -- Visualisation (Chris/Ash)
Add a Tech Debt section on the Planning page - (Chris)
22 JAN 2024
Goal for the next two weeks
Primary Goal
Present key actions on the Action Summary that would help productivity and user satisfaction
Secondary Goal
Enable admins to follow-up on missed communications.
Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.
Review Kanban board
Research work
Interviews with Head of Schools and associate Deans are in progress now.
Analysis for LO findings in progress.
Present findings from research meetings to be scheduled for early Jan 2024 Nazia AKHTAR
Other Work
Standardising the comms for onboarding trainees to programme
Welcome comms has been approved. (Trainees reviewing)
Placement notification has been approved. (Trainees reviewing)
NTN notification is not started. (Ticket associated with this work to be reviewed in alignment with the Admin team)
Oriel to TIS - Data Work
Data comparison from ORIEL to TIS. Awaiting OFFER program start date to be added to the ORIEL database. Kavitha.Shankar
Understanding the process followed by local offices.
Team Absence
Naz - 1 day
Andy - 1/2 day and recruitment engagement
Discussion
Support - Brunette, doing analysis on service desk. Will present feedback on one of the sessions. Weekly sessions planned. Kavitha.Shankar / Nazia AKHTAR
DSP - Christopher.Inegbedion
Passports have been issued to end users working at 3 of the organisations.
NHS England are still in the process of registering with the service.
Organisations were reminded to ensure volunteers have signed up to TIS self-service and asked to confirm when this has happened.
User research sessions are being set up to formally start capturing feedback from end users.
The DSP alpha users who have TSS accounts have been added to the DSP consultants group, and the others will be added automatically as they sign-up
Support Model on DSP research
Nazia AKHTAR to speak with Rob about data sharing.
Study leave Accent Leave Manager - No update
Progress work on the dashboard - still waiting for an update from finance team - Kavitha.Shankar
Waiting for standardisation of study leave process that inform dashboard Kavitha.Shankar
Data comparison work TIS vs FormR - ticket to be refined Kavitha.Shankar
Setup a meeting with the HORUS team. Nazia AKHTAR
Dashboard review
Review Chatbot data and the support desk data - Nazia AKHTAR
Review and analyse the sign-up and authenticate data. Tosin Oyekunle (Unlicensed)
Review of previous Retro tickets
Improve collaboration/facilitation during workshops – (Chris/Naz)
08 JAN 2024
Goal for the next two weeks
Primary Goal
Complete the work in implementing status on the Kanban board.
Develop the story mapping for the on-boarding programme.
Secondary Goal
Enable admins to follow-up on missed communications.
Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.
Review Kanban board
Research work
Discovery on LTFT - 15 primary user interview conducted. Completed.
Interviews with TPD and educational supervisors are in progress now.
Tosin to review all of the insights from the interviews and grouping them into Themes.
Present findings from research meetings to be scheduled for early Jan 2024 Nazia AKHTAR
North-East is to be rescheduled
Other Work
Standardising the comms for onboarding trainees to programme
Welcome comms has been approved. (Trainees reviewing)
Placement notification has been approved. (Trainees reviewing)
NTN notification is not started. (Ticket associated with this work to be reviewed in alignment with the Admin team)
Oriel to TIS - Data Work
Data comparison from ORIEL to TIS. Awaiting OFFER program start date to be added to the ORIEL database. Kavitha.Shankar
Understanding the process followed by local offices.
Team Absence
Naz - 1 day
Doris - 1 day
Discussion
Support - Brunette, doing analysis on service desk. Will present feedback on one of the sessions. Weekly sessions planned. Kavitha.Shankar / Nazia AKHTAR
Finding an automated process to handle moving forms. - Andy Dingley
DSP - Christopher.Inegbedion
DSP Pilot has commenced and the Trusts involved are :
Sheffield Teaching Hospitals - 23 trainees
UHCW - 11 trainees
Doncaster & Bassetlaw Teaching Hospitals – 3 trainees
We are ensuring the trainees have registered TSS account.
Support Model on DSP research
Nazia AKHTAR to speak with Rob about data sharing.
Study leave Accent Leave Manager - No update
Progress work on the dashboard - still waiting for an update from finance team - Kavitha.Shankar
Waiting for standardisation of study leave process that inform dashboard Kavitha.Shankar
Data comparison work TIS vs FormR - ticket to be refined Kavitha.Shankar
Setup a meeting with the HORUS team. Nazia AKHTAR
Dashboard review
Remove the survey questions from confirmation email - Nazia AKHTAR
Review Chatbot data and the support desk data - Nazia AKHTAR
Review of previous Retro tickets
Improve backlog organisation - Naz/Chris
Metrics Measurements - Kav/Naz/Chris
Strategic alignment with TIS Objectives - Naz/Chris
11 DEC 2023
Goal for the next two weeks
Primary Goal
Complete the work in implementing status on the Kanban board.
Secondary Goal
Finalize the detailed feature map for notification, clearly outlining all the necessary components and functionalities. Subsequently, breaking down the notifications into manageable work slices, ensuring each segment is well-defined and actionable for efficient and coordinated progress.
Conduct an investigation to determine methods for modifying notification content according to LO and program specification.
Research work
Discovery on LTFT - 15 primary user interview conducted. Completed.
Interviews with TPD and educational supervisors are in progress now.
Present findings from research meetings to be scheduled for early Jan 2024 Nazia AKHTAR
North-East is to be rescheduled
Other Work
Welcome comms has been approved. (Trainees reviewing)
Placement notification has been approved. (Trainees reviewing)
NTN notification is not started. (Ticket associated with this work to be reviewed in alignment with the Admin team)
Reporting needs in progress
On HOLD for now ---– Look into deferral form standardisation- Channel is created on Slack. Epic is also created on our Backlog. Plan to do a mini research on this work. The Admin team will be involved i terms of making the forms available. catherine.odukale (Unlicensed) Nazia AKHTAR
Data comparison from ORIEL to TIS. Awaiting OFFER program start date to be added to the ORIEL database. Kavitha.Shankar
Understanding the process followed by local offices.
Team Absences
Reuben - Half day
Naz - 4 days
Doris - 2 days
Andy - 1 day
Discussion
Support - Brunette, doing analysis on service desk. Will present feedback on one of the sessions. Weekly sessions planned. Kavitha.Shankar / Nazia AKHTAR
Finding an automated process to handle moving forms. - Andy Dingley
DSP - New date for launch is 27th Nov. There are 4 NHS organisations involved. ---to be updated by Chris Christopher.Inegbedion
Nazia AKHTAR to speak with Rob about data sharing.
Study leave Accent Leave Manager - No update
Progress work on the dashboard - still waiting for an update from finance team - Kavitha.Shankar
Waiting for standardisation of study leave process that inform dashboard Kavitha.Shankar
Data comparison work TIS vs FormR - ticket to be refined Kavitha.Shankar
Setup a meeting with the HORUS team. Nazia AKHTAR
Dashboard review
Remove the survey questions from confirmation email - Nazia AKHTAR
Review Chatbot data and the support desk data - Nazia AKHTAR
Review of previous Retro tickets
Just enough, just in time
To be or not to be (excel) moment with required info available in different systems – Andy/Kav
27 NOV 2023
Goal for the next two weeks
Primary Goal
Develop the notification tab, establish business rules for reminder ticket procedures, and initiate the creation of the action summary for the front-end.
Secondary Goal
Conduct an investigation to determine methods for modifying notification content according to LO and program specification.
Research work
Discovery on LTFT - 15 primary user interview conducted. Completed.
To continue with recruiting from SW and London. Then secondary user workshop.
North-East is to be rescheduled
Thames Valley and SW will be engaged this week.
TPD and other stakeholders details to be confirmed and interviews to be scheduled.
Other Work
Welcome comms has been approved.
Placement notification has been approved.
NTN notification is not started.
Reporting needs in progress
On HOLD for now ---– Look into deferral form standardisation- Channel is created on Slack. Epic is also created on our Backlog. Plan to do a mini research on this work. The Admin team will be involved i terms of making the forms available. catherine.odukale (Unlicensed) Nazia AKHTAR
Data comparison from ORIEL to TIS. Awaiting OFFER program start date to be added to the ORIEL database. Kavitha.Shankar
Understanding the process followed by local offices.
Team Absences
Naz - Half day
Doris - 1 day
Andy - 2 days
Discussion
Support - Brunette, doing analysis on service desk. Will present feedback on one of the sessions. Weekly sessions planned. Kavitha.Shankar / Nazia AKHTAR
Finding an automated process to handle moving forms. - Andy Dingley
DSP - New date for launch is 27th Nov. There are 4 NHS organisations involved.
Pen testing is done - Nazia AKHTAR ask for update and copy of report (associated to TSS)
Study leave Accent Leave Manager - No update
Progress work on the dashboard - still waiting for an update from finance team - Kavitha.Shankar
Waiting for standardisation of study leave process that inform dashboard Kavitha.Shankar
Data comparison work TIS vs FormR - ticket to be refined Kavitha.Shankar
Dashboard review
Remove the survey questions from confirmation email - Nazia AKHTAR
Review Chatbot data and the support desk data - Nazia AKHTAR
Review of previous Retro tickets
Improved cross-team collaboration
DSP changes without being notified -- Andy D
Difficulty getting trainees -- Tosin O
Sub-task focus (need a filter to also include bugs/defects though) -- Chris I
To be or not to be (excel) moment with required info available in different systems – Andy/Kav
Roadmap Review
Goal for the next two weeks
Primary Goal
Implement the notification tab and development tab reminder tickets
Secondary Goal
Understand how to handle trainee email changes on TIS.
Research work
Discovery on LTFT - 12 primary user interview conducted. 5 outstanding interviews to be completed.
To continue with recruiting from SW and London. Then secondary user workshop.
North-East is to be rescheduled
TPD and other stakeholders details to be confirmed and interviews to be scheduled.
Other Work
Welcome comms has been approved.
Placement notification still in progress.
NTN notification is not started.
On HOLD for now ---– Look into deferral form standardisation- Channel is created on Slack. Epic is also created on our Backlog. Plan to do a mini research on this work. The Admin team will be involved i terms of making the forms available. catherine.odukale (Unlicensed) Nazia AKHTAR
Data comparison from ORIEL to TIS. Awaiting the start date from the ORIEL team Kavitha.Shankar
Understanding the process followed by local offices.
Team Absences
Naz - Half day
Doris - 1 day
Discussion
Support - Brunette, doing analysis on service desk. Will present feedback on one of the sessions. Weekly sessions planned. Kavitha.Shankar / Nazia AKHTAR
DSP - New date for launch is 27th Nov. There are 4 NHS organisations involved.
Pen testing is done - Nazia AKHTAR ask for update and copy of report (associated to TSS)
Study leave Accent Leave Manager
Progress work on the dashboard - still waiting for an update from finance team - Kavitha.Shankar
Waiting for standardisation of study leave process that inform dashboard Kavitha.Shankar
Data comparison work TIS vs FormR - ticket to be refined Kavitha.Shankar
Dashboard review
TBC
Review of previous Retro tickets
DSP changes without being notified -- Andy D
Difficulty getting trainees -- Tosin O
Sub-task focus (need a filter to also include bugs/defects though) -- Chris I
To be or not to be (excel) moment with required info available in different systems – Andy/Kav
Roadmap Review
Goal for the next two weeks
Primary Goal
Reminder notification to be sent.
Secondary Goal
Understand how to handle trainee email changes on TIS.
Research work
Discovery on LTFT - 11 primary user interview conducted. To continue with recruiting from SW and London. Then secondary user workshop.
North-West is Tuesday 31Oct
West Midlands/East Midlands is 2nd Nov
To have a meeting with the two teams using Story Mapping (FeatureMap) Nazia AKHTAR
Other Work
Standardise comms for new starters
Look into deferral form standardisation- Channel is created on Slack. Epic is also created on our Backlog. Plan to do a mini research on this work. The Admin team will be involved i terms of making the forms available. catherine.odukale (Unlicensed) Nazia AKHTAR
Data comparison from ORIEL to TIS. Awaiting the start date from the ORIEL team Kavitha.Shankar
Team Absences
Nil
Discussion
Support - Brunette, doing analysis on service desk. Will present feedback on one of the sessions. Weekly sessions planned. Kavitha.Shankar / Nazia AKHTAR
DSP - New date for launch is 27th Nov. There are 4 NHS organisations involved.
Pen testing is done - Nazia AKHTAR ask for update and copy of report (associated to TSS)
Study leave Accent Leave Manager
Progress work on the dashboard - still waiting for an update from finance team - Kavitha.Shankar
Waiting for standardisation of study leave process that inform dashboard Kavitha.Shankar
Data comparison work TIS vs FormR - ticket to be refined Kavitha.Shankar
Dashboard review
TBC
Review of previous Retro tickets
Craft strategic Objectives and Key Results and align with Team - Nazia AKHTAR
Mapping of the Old world for TIS - Christopher.Inegbedion
Goal for the next two weeks
Primary Goal
Enable the completion of notification tab investigation and develop the tab in admins UI
Secondary Goal
Enable sending the reminder emails to PGDiT
Research work
Discovery on LTFT - Interviews are still on-going. 6 completed so far. Further 6 planned for the month of October.
Secondary user workshop is planned for tomorrow in London.
North Secondary users workshop is planned for the 31st of October.
Other Work
Standardise comms for new starters
Look into deferral form standardisation
Data comparison from ORIEL to TIS
Team availability
Naz - 3 day
Doris - 5 day
John - TBD
Discussion
Support - Brunette, doing analysis on service desk. Will present feedback on one of the sessions.
DSP - New date for launch is 27th Nov. There are 4 NHS organisations involved.
Pen testing is done - Nazia AKHTAR ask for update and copy of report (associated to TSS)
Study leave Accent Leave Manager
Progress work on the dashboard - still waiting for finance team - Kavitha.Shankar
Waiting for standardisation of study leave process that inform dashboard
Data comparison work TIS vs FormR - ticket to be refined
Oriel data will be available on NDW
Dashboard review
TBC
Review of previous Retro tickets
Craft strategic Objectives and Key Results and align with Team - Nazia AKHTAR
Mapping of the Old world for TIS - Christopher.Inegbedion
Goal for the next two weeks
Primary Goal
CoJ confirmation notification
Secondary Goal
Go live chatbot
DSP notification improvement tickets
Research work
Discovery on LTFT - Cross team working Admin & Trainee - Continue with research Tosin Oyekunle (Unlicensed)
Review & modifying the plans - BA & UR meeting 18/09
Team availability
Johno - 2 days
Andy - 1 day
Naz - 1 day
Doris - 1 day
Discussion
Support - Bruntte, Kav and Tosin to get together to review support data and stats on WordPress
DSP - Re-baselining the plan and before I give you the new go live date
Pen testing is done - Nazia AKHTAR ask for update and copy of report (associated to TSS)
Study leave Accent Leave Manager
Progress work on the dashboard - still waiting for finance team - Kavitha.Shankar
Ade.Olaiya Demo on Accent Leave Manager, Course Manager, easy Money/Pay and update team on future for this product Nazia AKHTAR
Data comparison work TIS vs FormR - ticket to be refined
Oriel data will be available on NDW
Discuss with Angela re. LO forms Nazia AKHTAR
Dashboard review
CoJ - Speak to YH Andrea team (Rachel Noble) Reply to the thread
Review of previous Retro tickets
Goal for the next two weeks
Primary Goal
Progress the Idea tickets
Secondary Goal
COJ Notification research
Sent Survey to LO & PGDiT - to determine the frequency and context of reminders https://forms.office.com/Pages/DesignPageV2.aspx?subpage=design&FormId=K5Gn_5ewMUGcD9DoB1Wyq6MebsR-zc1OggZ1IDB9J4tUN05OOU5KSzk3QTVYRVBGVTBBTTcyRVg0RS4u&Token=f8409d83053b4638a7a1d3b4b44f8123
Research work - update from Tosin
Discovery on LTFT - Cross team working Admin & Trainee - Continue with research Tosin Oyekunle (Unlicensed)
Team availability
Naz 10 days
Johno - 7 days
Edward - 1 day
Reuben - 1 day
Discussion
Support - Kavitha to look at the trends - see if calls are decreasing as we have implemented solution i.e. FAQ TIS21-4953 - Getting issue details... STATUS
DSP - So far feedback is positive from UAT. Tosin Oyekunle (Unlicensed) to chase charlotte/catrina for user feedback - Next set of pilot testing to take place end of Sept.
Pen testing started 8/08 - team to be response to we don't hold anything up
Notification improvement to be developed before next step of Pilot testing (end of Sept)
Study leave Accent Leave Manager
Progress work on the dashboard - working with finance teams meeting to happen 14th August - Kavitha.Shankar
Research completed - Research work reviewed by Rob & Ade.Olaiya
Ade.Olaiya Demo on Accent Leave Manager, Course Manager, easy Money/Pay and update team on future for this product
Dashboard review
Hot Jar - Look at the Hotjar url - it should appear after trainee has completed Hotjar survey
Review of previous Retro tickets
Goal for the next two weeks
Primary Goal
Trail Chatbot - Continue to complete the Chatbot work
develop stats so we can see if trainees are interacting and benefiting with chatbot
investigation work on identifying data for unauthorised users
Secondary Goal
COJ Notification research
Speaking LO & PGDiT - how many reminder/comms sent and how often
Technical investigation on notifications
Research work
Discovery on LTFT - Cross team working Admin & Trainee - Continue with research Tosin Oyekunle (Unlicensed)
Training description field research Tosin Oyekunle (Unlicensed) Ashley Ransoo Adewale Adekoya Ade B
Team availability
Naz 3 day
Doris 4 days
Ed 1 days
Reuben 5 days
Kav 1 day
Discussion
Support -
Kavitha to look at the trends - see if calls are decreasing as we have implemented solution i.e. FAQ Nazia AKHTAR
DSP - So far feedback is positive from UAT. Tosin Oyekunle (Unlicensed) to chase charlotte/catrina for user feedback - Next set of pilot testing to take place end of Sept.
Pen testing started 8/08 - team to be response to we don't hold anything up
Notification improvement to be developed before next step of Pilot testing (end of Sept)
Study leave Accent Leave Manager
Progress work on the dashboard - working with finance teams meeting to happen 14th August - Kavitha.Shankar
Research completed - Research work reviewed by Rob & Ade.Olaiya
Ade.Olaiya Demo on Accent Leave Manager, Course Manager, easy Money/Pay and update team on future for this product
Dashboard review
Hot Jar - Look at the Hotjar url - it should appear after trainee has completed Hotjar survey
Review of previous Retro tickets
Type | Key | Summary | Status | Category | Goal |
|---|---|---|---|---|---|
 | Verifying on Prod | Improve the Conditions of Joining Process |
| ||
| Being code reviewed | Study Leave reporting |
| ||
| Being code reviewed | Data Management |
| ||
| Implementing | Improve the Conditions of Joining Process |
| ||
Review the support process, share outputs and recommendations | Implementing | Support |
| ||
| Implementing | Develop a trainee user community |
| ||
| Implementing | Sending TSS data to NDW |
| ||
Ready | Retro action |
| |||
FormR data - Analyse TSS support Incident tickets - share any themes/ reoccurring issues (problems) | Ready | Support |
| ||
| Ready | Monitoring and Logging |
| ||
|
Goal for the next two weeks
Primary Goal
Trail Chatbot - Continue to complete the Chatbot work - Configuration work remaining
Seek input from Rachel & Nick (DSP users) on chat bot
Look at Epic and see what other tickets to bring into this iteration
Secondary Goal
COJ User Satisfaction - Look at comments from trainees and put into mural and group into themes
COJ Reminder/Chaser emails research Nazia AKHTAR Tosin Oyekunle (Unlicensed)
Discovery on LTFT - Cross team working Admin & Trainee - Continue with research Tosin Oyekunle (Unlicensed)
Training description field research Tosin Oyekunle (Unlicensed) Ashley Ransoo
Ideas log clarification and validate - Tosin Oyekunle (Unlicensed)
Team availability
Catch up day in Manchester 24th July
Naz 3 day
Andy D 1 day (maybe)
Doris 2/3 days
Ed 8 days
Ashley 3 days
Reuben 5 days
Discussion
Support -
Kavitha to look at the trends - see if calls are decreasing as we have implemented solution i.e. FAQ Nazia AKHTAR
Support - offered position to incident analyst -update on start date . Anita Cheng
DSP - So far feedback is positive from UAT. Tosin Oyekunle (Unlicensed) to chase charlotte/catrina for user feedback - Next set of pilot testing to take place end of Sept.
Identity binding - spec needs clarifying and work needs ticketing up Nazia AKHTAR
Study leave Accent Leave Manager
working on the dashboard - working with finance teams meeting to happen 14th August - Kavitha.Shankar
Research completed - Rob & Ade.Olaiya review recommendation Tosin Oyekunle (Unlicensed)
Dashboard review
SMS - alarm set up at 1600 - will keep an eye
Hot Jar - Look at where else we can get target feedback Tosin Oyekunle (Unlicensed)
Review of previous Retro tickets
Type | Key | Summary | Status | Category | Goal |
|---|---|---|---|---|---|
| Verifying on Prod | Improve the Conditions of Joining Process |
| ||
| Being code reviewed | Study Leave reporting |
| ||
| Being code reviewed | Data Management |
| ||
| Implementing | Improve the Conditions of Joining Process |
| ||
Review the support process, share outputs and recommendations | Implementing | Support |
| ||
| Implementing | Develop a trainee user community |
| ||
| Implementing | Sending TSS data to NDW |
| ||
Ready | Retro action |
| |||
FormR data - Analyse TSS support Incident tickets - share any themes/ reoccurring issues (problems) | Ready | Support |
| ||
| Ready | Monitoring and Logging |
| ||
|
|
|
|
Goal for the next two weeks
Primary Goal
Trail Chatbot - Continue to complete the Chatbot work - Following testing by Naz & Saedhia we look at the remaining tickets - Configuration work remaining
Secondary Goal
COJ User Satisfaction - compare new to legacy process Kavitha.Shankar Tosin Oyekunle (Unlicensed)
Discovery on LTFT - Cross team working Admin & Trainee
Team availability
Naz 1 day
Andy D 9 days
Doris 1 day
Johno 1 day
Ed 4 days
Discussion
Support - Kavitha to look at the trends - see if calls are decreasing as we have implemented solution i.e. FAQ
Support - offered position to incident analyst - due to start in about 3 weeks.
DSP - So far feedback is positive from UAT. Next set of pilot testing to take place end of Sept.
Study leave Accent Leave Manager
working on the dashboard - working with finance teams - Kavitha.Shankar
completed interviews - synthesis the data - present data to Rob & Ade. Tosin Oyekunle (Unlicensed)
Dashboard review
SMS - alarm set up at 1600 - will keep an eye
Hot Jar - Naz to create ticket to get more targeted feedback FormR & DSP
Review of previous Retro tickets
Type | Key | Summary | Status | Category | Goal |
|---|---|---|---|---|---|
| Verifying on Prod | Improve the Conditions of Joining Process |
| ||
| Being code reviewed | Study Leave reporting |
| ||
| Being code reviewed | Data Management |
| ||
| Implementing | Improve the Conditions of Joining Process |
| ||
Review the support process, share outputs and recommendations | Implementing | Support |
| ||
| Implementing | Develop a trainee user community |
| ||
| Implementing | Sending TSS data to NDW |
| ||
Ready | Retro action |
| |||
FormR data - Analyse TSS support Incident tickets - share any themes/ reoccurring issues (problems) | Ready | Support |
| ||
| Ready | Monitoring and Logging |
| ||
|
|
|
|
Goal for the next two weeks
Primary Goal
Trail Chatbot - Help guide trainees and also collect information to help us support trainees quickly.
Start with FAQ - and build conversation trees
Secondary Goal
COJ User Satisfaction - compare new to legacy process Kavitha.Shankar Tosin Oyekunle (Unlicensed) Nazia AKHTAR
Team availability
Naz 1/2 day
Kavita - 4 days
Strike days 5th & 7th July
Discussion
Support - Update from Anita on Support analyst Nazia AKHTAR
DSP - Need some info - Pen test is planned for August Nazia AKHTAR
Arrange slots between Chris & other members of Trainee team Nazia AKHTAR
Dashboard review
SMS - alarm set up at 1600 - will keep an eye
Hot Jar - Look at getting full package access Nazia AKHTAR - Look at NHS best practice - standard way to get feedback from users. Look at baseline against other apps. Look at user journey via goggle analytics Tosin Oyekunle (Unlicensed) to look at heat maps, behaviour with hot jar for a further analysis. Nazia AKHTAR to chase Anita
Review of previous Retro tickets
Type | Key | Summary | Status | Category | Goal |
|---|---|---|---|---|---|
| Verifying on Prod | Improve the Conditions of Joining Process |
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| Being code reviewed | Study Leave reporting |
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| Being code reviewed | Data Management |
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| Implementing | Improve the Conditions of Joining Process |
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Review the support process, share outputs and recommendations | Implementing | Support |
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| Implementing | Develop a trainee user community |
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| Implementing | Sending TSS data to NDW |
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Ready | Retro action |
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FormR data - Analyse TSS support Incident tickets - share any themes/ reoccurring issues (problems) | Ready | Support |
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| Ready | Monitoring and Logging |
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Goal for the next two weeks
Primary Goal
Improving trainees journey to sign up/log in and submit FormR on TSS
Provide guidance and support trainees via WordPress support site
Link the Sign up/Login & Support tab page to the WordPress site https://tis-support.hee.nhs.uk/
Investigate into chatbot solutions
Looking at support data trainees are experiencing issues when signing up and logging into TSS. (see below screenshot Top 3 issues reported reported incidents - Sign up, Authenticator and FormR unsubmission requests)
When looking at chatbot solutions, we need to ensure chatbot is available to trainees at the point they signup/log screen.
Based on the frustration/complaints we have received on support desk, its important we ensure trainees are able to sign up/login on TSS without any issue - For the first instant we may need to focus on setting up conversation trees related to signing up/logging in TSS and then build further based on questions we get asked.
Other tickets to progress to improve user experience
Removal of Private Beta message as its confusing users
Common question spreadsheet Common Question Asked by PGDIT when using TSS.xlsx
Secondary Goal
COJ User Satisfaction - compare new to legacy process Kavitha.Shankar Tosin Oyekunle (Unlicensed) Nazia AKHTAR
Team availability
Naz - 1/2 day
Discussion
Support - Update from Anita on Support analyst Nazia AKHTAR
DM - Offered position to Christopher - Update from Anita on Delivery Manager start date Nazia AKHTAR
DSP - update on pen testing dates Nazia AKHTAR
Dashboard review
SMS - alarm set up at 1600 - will keep an eye
Hot Jar - Look at getting full package access Nazia AKHTAR - Look at NHS best practice - standard way to get feedback from users. Look at baseline against other apps. Look at user journey via goggle analytics Tosin Oyekunle (Unlicensed) to look at heat maps, behaviour with hot jar for a further analysis. Nazia AKHTAR to chase Anita
Review of previous Retro tickets
TIS21-4573 - Getting issue details... STATUS
TIS21-4641 - Getting issue details... STATUS
TIS21-4643 - Getting issue details... STATUS
TIS21-4642 - Getting issue details... STATUS
Type | Key | Summary | Status | Category | Goal |
|---|---|---|---|---|---|
| Verifying on Prod | Improve the Conditions of Joining Process |
| ||
| Being code reviewed | Study Leave reporting |
| ||
| Being code reviewed | Data Management |
| ||
| Implementing | Improve the Conditions of Joining Process |
| ||
Review the support process, share outputs and recommendations | Implementing | Support |
| ||
| Implementing | Develop a trainee user community |
| ||
| Implementing | Sending TSS data to NDW |
| ||
Ready | Retro action |
| |||
FormR data - Analyse TSS support Incident tickets - share any themes/ reoccurring issues (problems) | Ready | Support |
| ||
| Ready | Monitoring and Logging |
| ||
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