Implement Auto-ScalingDate |
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Authors | Rob Pink (initial) |
Status | |
Summary | Bulk upload not uploading and experiencing timeout error (401) |
Impact | User unable to use bulk upload. Unclear whether more than one user, but it persisted for c. 3-4 working hours before resolution. |
Non-technical Description
User attempting to do a bulk upload received a timeout error (401). On investigation, it was found that an out-of-date piece of configuration information that was released prior to the issue being experienced. This impacted the bulk upload process. Once the up-to-date configuration was loaded, the problem was addressed.
Trigger
…
Detection
User alerted via Teams
Resolution
Timeline
All times BST unless otherwise indicated.
1444 user reported problem on Teams “Bulk Upload Module - Hi Team, the bulk uploader page keeps reloading with server took too long message”.
0904 acknowledged
0926 reported on Teams by TIS - “There was unfortunately an out-of-date piece of configuration information that was released yesterday afternoon, this meant that the bulk upload application was unable to check your permissions to use it were valid. I have deployed the latest information and it is accessible again.”
5 Whys (or other analysis of Root Cause)
The problem is that the user is receiving 401 errors when attempting to upload data via bulk upload
Why is the user receiving this error?
Action Items
Action Items | Owner | |
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See also:
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