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What is the purpose of planning?

  1. Identify goal(s) and what needs to be done and ID specific stories against the goal(s)

  2. Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.

  3. Review metrics dashboards for potential insights to work on in the coming Iteration

  4. Ditto above, plus check the capacity of the team in the next two weeks (availability etc)

  5. Resolve prioritisation / sequencing

  6. Assessing work in progress on the board against refreshed goals

  7. Planning is not a refinement session - this is what the Refinement session 2 days before is about

25th Nov 2024 

Kanban board review:

Team capacity:

  1. Naz - 1 day

  2. Ed - 2 days

  3. Ele - 2 days

  4. James - 7 days

Goals for the next two weeks:

Primary Goal

  • Make improvement to the CCT calculator so we can begin follow up work (LTFT) - Nazia AKHTAR

Research Goal

  • Public Health Works - Nazia AKHTAR meeting with local office about East Midland and West Midland differences (In Progress)

  • Form R -improvements - Nazia AKHTAR going to have 2nd part of meeting with Lyn Bradley to look at LO feedback. (Poll for dates sent out)

  • LO feedback of new starter Pilot - send out survey to LO this week ( Nazia AKHTAR ) (In progress)

  • Ade.Olaiya and Nazia AKHTAR to contact Randy about the feedback tools.

  • Special Interest Field - meeting on 05/11 to discuss way to do it on Admins side (we have to reload data before TIS work) ( In progress)

  • CCT feedback - collecting feedback on mural

  • Onboarding - collecting feedback on mural

Other Work

  • Kavitha.Shankar making some improvement whilst waiting for feedback (Claire & Alice) on Oriel reports (work to be published before April) (In Progress)

  • Course Manager discovery - Ade.Olaiya has the outputs from discovery and has taken from the alpha stage the areas for experiment and Nazia AKHTAR to catch up with the update of progress (workout how long each experiment will take and place it into a plan)

  • Study Leave Manager discovery - in progress

  • Share slides with team 27/11 trainee webinar (Nazia AKHTAR )

Dashboard review

  • Placement Changes Notifications - research how trainee want to be informed. Nazia AKHTAR research work with LOs and adding it to the Epic, will be brought to refinement once enough collected.

  • Investigation ticket - Link to Connection - having meeting to discuss on it (chasing)

Who is leading the meetings in next iteration (link to the wheel)

11th Nov 2024 

Kanban board review:

  • Nazia AKHTAR and Andy Dingley meeting to discuss on the Retro tickets (writing and valuing support tickets & Quarterly planning)

Team capacity:

  1. Naz - 1 day

  2. Ed - 2 days

  3. Ele - 2 days

  4. James - 7 days

Goals for the next two weeks:

Primary Goal

  • Make improvement to the CCT calculator so we can begin follow up work (LTFT) - Nazia AKHTAR

Research Goal

  • Public Health Works - Nazia AKHTAR meeting with local office about East Midland and West Midland differences (In Progress)

  • Form R -improvements - Nazia AKHTAR going to have 2nd part of meeting with Lyn Bradley to look at LO feedback. (Poll for dates sent out)

  • LO feedback of new starter Pilot - send out survey to LO this week ( Nazia AKHTAR ) (In progress)

  • Ade.Olaiya and Nazia AKHTAR to contact Randy about the feedback tools.

  • Special Interest Field - meeting on 05/11 to discuss way to do it on Admins side (we have to reload data before TIS work) ( In progress)

  • CCT feedback - collecting feedback on mural

  • Onboarding - collecting feedback on mural

Other Work

  • Kavitha.Shankar making some improvement whilst waiting for feedback (Claire & Alice) on Oriel reports (work to be published before April) (In Progress)

  • Course Manager discovery - Ade.Olaiya has the outputs from discovery and has taken from the alpha stage the areas for experiment and Nazia AKHTAR to catch up with the update of progress (workout how long each experiment will take and place it into a plan)

  • Study Leave Manager discovery - in progress

  • Share slides with team 27/11 trainee webinar (Nazia AKHTAR )

Dashboard review

  • Placement Changes Notifications - research how trainee want to be informed. Nazia AKHTAR research work with LOs and adding it to the Epic, will be brought to refinement once enough collected.

  • Investigation ticket - Link to Connection - having meeting to discuss on it (chasing)

Who is leading the meetings in next iteration (link to the wheel)

28th Oct 2024 

Kanban boNazia AKHTAR and Andy Dingley meeting to discuss on the Retro tickets (writing and valuing support tickets & Quarterly planning)

Team capacity:

  1. Naz - 4 days

  2. Ed - 2 days

  3. James - 11 days

  4. Reuben - 1 day

Goals for the next two weeks:

Primary Goal

  • How we are making the improvement for training in Form R- Nazia AKHTAR

Research Goal

  • Public Health Works - Nazia AKHTAR meeting with local office about East Midland and West Midland differences (In Progress)

  • Form R -improvements - Nazia AKHTAR going to have 2nd part of meeting with Lyn Bradley to look at LO feedback. (Poll for dates sent out)

  • LO feedback of new starter Pilot - send out survey to LO this week ( Nazia AKHTAR ) (In progress)

  • Ade.Olaiya and Nazia AKHTAR to contact Rendy about the feedback tools.

  • Special Interest Field - meeting on 05/11 to discuss way to do it on Admins side (we have to reload data before TIS work)

Other Work

  • Kavitha.Shankar waiting for feedback on Oriel reports (work to be published before April) (In Progress)

  • Course Manager discovery - Ade.Olaiya has the outputs from discovery and has taken from the alpha stage the areas for experiment and Nazia AKHTAR to catch up with the update of progress (workout how long each experiment will take and place it into a plan)

  • Study Leave Manager discovery - Ade.Olaiya having a meeting on 15th Oct to review the plan of discovery and research (In Progress)

  • Set up Support session with LOs - Nazia AKHTAR to talk to Nick Summerfield and Anita Cheng about the session (In Discussions)

  • CCT feedback - Nazia AKHTAR Kavitha.Shankar and Ele Linardou having meeting on 21 Oct with Mark to map with the feedback (second meeting 19/10)

  • Tracker feedback - waiting for more feedback to be shared on Miro board Nazia AKHTAR Ele Linardou(gradually getting more)

  • 27/11 trainee webinar (Nazia AKHTAR )

Dashboard review

  • Placement Changes Notifications - research how trainee want to be informed. Nazia AKHTAR research work with LOs and adding it to the Epic, will be brought to refinement once enough collected.

  • Link to Connection - having meeting to discuss on it (chasing)

  • Show and Tell for staff app - Nazia AKHTAR waiting for slides

Who is leading the meetings in next iteration (link to the wheel)

14th Oct 2024 

Kanban board review:

Team capacity:

  1. Naz - 1 day

  2. Andy - 1 day

Goals for the next two weeks:

Primary Goal

  • How we are making the improvement for training in Form R- Nazia AKHTAR

Research Goal

  • Public Health Works - Nazia AKHTAR meeting with local office about East Midland and West Midland differences

  • Form R -improvements - Nazia AKHTAR going to have 2nd part of meeting with Lyn Bradley to look at LO feedback.

  • LO feedback of new starter Pilot - send out survey to LO this week ( Nazia AKHTAR )

  • Ade.Olaiya and Nazia AKHTAR to contact Rendy about the feedback tools.

  • Special Interest Field - meeting on 15/10 to discuss way to do it on Admins side (we have to reload data before TIS work)

Other Work

Dashboard review

  • Conclusion on Pilot Nazia AKHTAR Working on the ticket this iteration

  • Placement Changes Notifications - research how trainee want to be informed. Nazia AKHTAR to put details in the Epic for this.

  • Link to Connection - having meeting to discuss on it

  • Show and Tell - Nazia AKHTAR to write up note to share

Who is leading the meetings in next iteration (link to the wheel)

30th Sep 2024 

Kanban board review:

  •  

Team capacity:

  1. Naz - 1 day

  2. Andy - 3 days

Goals for the next two weeks:

Primary Goal

  • How we are making the improvement for training in Form R- Nazia AKHTAR

Research Goal

  • Public Health Works - Nazia AKHTAR to organise meeting with local office

  • Form R -improvements - Nazia AKHTAR going to have 2nd part of meeting with Lyn Bradley to look at LO feedback.

  • LO feedback of new starter Pilot - send out survey to LO this week ( Nazia AKHTAR )

  • Ade.Olaiya and Nazia AKHTAR to contact Rendy about the feedback tools.

  • Special Interest Field - review the definitive list from local office and discuss way to do it on Admins side

Other Work

Dashboard review

  • Conclusion on Pilot Nazia AKHTAR Put information in ticket for refinement

  • Placement Changes Notifications - research how trainee want to be informed. Nazia AKHTAR has created an Epic for this.

  • Look at data in account-reset metric for not having MFA set up (consider a dashboard for review) Ticket to be created Nazia AKHTAR

  • Tech improvement: next.js investigation work on going, rewrite trainee-sync potentially in Q4

Who is leading the meetings in next iteration (link to the wheel)

16th Sep 2024 

Kanban board review:

  •  

Team capacity:

  1. Naz - 1 day

  2. Kav - 3 days

  3. Ele - 2 days

  4. John - 2 days

Goals for the next two weeks:

Primary Goal

  • Sharing and discussion on LTFT Alpha work - john o

Research Goal

  • Public Health Works - Nazia AKHTAR to organise meeting with local office

  • Form R -improvements - Nazia AKHTAR going to have 2nd part of meeting with Lyn Bradley to look at LO feedback.

  • LO feedback of new starter Pilot - send out survey to LO this week ( Nazia AKHTAR )

  • Ade.Olaiya and Nazia AKHTAR to contact Rendy about the feedback tools.

  • Special Interest Field - review the definitive list from local office and discuss way to do it on Admins side

Other Work

Dashboard review

  • Conclusion on Pilot Nazia AKHTAR Put information in ticket for refinement

  • Placement Changes Notifications - research how trainee want to be informed

  • Look at data in account-reset metric for not having MFA set up (consider a dashboard for review)

  • Tech improvement: next.js investigation work on going, rewrite trainee-sync potentially in Q4

Who is leading the meetings in next iteration (link to the wheel)

2nd Sep 2024 

Kanban board review:

  •  

Team capacity:

  1. Naz - skipping planning

Goals for the next two weeks:

Primary Goal

  • Onboarding Tracker to improve visibility and status of onboarding process

Research Goal

  • Public Health Works - meetings set up to start in the next few weeks

  • Form R -improvements - Lyn Bradley has proposed meeting - waiting for replies.

  • LO feedback of new starter Pilot - review dashboard data before sending survey (Kavitha.Shankar , Ele Linardou , Nazia AKHTAR )

  • Andy Dingley to verify hotjar upgrade

  • Ade.Olaiya and Nazia AKHTAR to research other feedback tools.

Other Work

  • Write up investigation ticket (maybe start it!) for linking placements to their programmes Reuben Roberts

  • Kav to write ticket for shed work on Oriel reports Kavitha.Shankar

  • Course Manager discovery - Ade.Olaiya to catch up with Rob Pink re moving into alpha. Investigate ‘bolt-on’ components/tools

  • Study Leave Manager discovery - After ‘Inception meeting’ Ade.Olaiya to work with Ashley Ransoo

  • Set up Support session with LOs - focus on MFA reset data Nick Summerfield to provide data.

  • DoD Nazia AKHTAR to have a think about where to be informed

Dashboard review

Who is leading the meetings in next iteration (link to the wheel)

19th Aug 2024 

Kanban board review:

Team capacity:

  1. Naz - 2days

  2. Ed - 1 day

Goals for the next two weeks:

Primary Goal

  • Onboarding Tracker to improve visibility and status of onboarding process

Research Goal

Other Work

  • Ticket to remove the placement/programme filter Andy Dingley

  • Course Manager discovery - Ade.Olaiya to catch up with Rob Pink re moving into alpha. Investigate ‘bolt-on’ components/tools

  • Study Leave Manager discovery - After ‘Inception meeting’ Ade.Olaiya to work with Ashley Ransoo

  • Ticket to track what type of MFA is being reset Andy Dingley

  • Set up Support session with LOs - focus on MFA reset data Nick Summerfield to provide data.

  • DoD Nazia AKHTAR to have a think about where to be informed

Dashboard review

Who is leading the meetings in next iteration (link to the wheel)



05th Aug 2024 

Kanban board review:

  •   TIS21-5611 - Getting issue details... STATUS - Hotjar survey to be added & linked

Team capacity:

  1. Naz - 1day

  2. Ed - 2 days

  3. Reuben - 5 days

  4. James - 5 days

  5. John - 1day

Goals for the next two weeks:

Primary Goal

  • Link FormR to prg memberships /ARCP

Secondary Goals

  • Modify NTNs for South region - tkt to be written - TIS21-6340 - Getting issue details... STATUS

  • Notification data to Tableau report

Research Goal

  • Public Health Works - Understand London’s take on FormR process for public health trainees and speak to LO to agree with the date to bring on board (Nazia AKHTAR ) - conversations ongoing

  • Form R -improvements - Lyn Bradley will co-ordinate LO session to understand FormR info filled in by trainees (Nazia AKHTAR ) ongoing

  • LTFT - a session for team feedback (team) meeting scheduled for 12th Aug

  • LO feedback of new starter Pilot - test run for the survey question (Ele Linardou & Kavitha.Shankar ) - in progress

Other Work

  • Course Manager discovery - the team to look at the recommendation docs and discussions (Ade.Olaiya & Nazia AKHTAR)

  • Leave Manager discovery - Communicating with sub-contractor (Ade.Olaiya )

  • Study leave - discovery to start in Aug, once the discovery is on the way, we can renew the end day (Ade.Olaiya & Nazia AKHTAR )

  • Set up Support session with LOs - common issues that are reported to TSS support desk. Refocus on this in next iteration, once current support email issues are resolved. (Anita Cheng )

  • Tracker for onboarding process - meeting for onboarding process on 23/7 to look at user journey before refining the investigation ticket (team)

Dashboard review

Road Map

  • Programme pilot: look at conclusion and enhancement (Nazia AKHTAR )

  • Connection module: investigation works (Nazia AKHTAR )

  • Add ticket for investigation works on GMC (Nazia AKHTAR )

  • CCT calculator: look at comments and summarise them (Ele Linardou )

Who is leading the meetings in next iteration (link to the wheel)

22th July 2024 

Kanban board review:

  •  

Team capacity:

  1. Naz - 1 day (to be confirmed)

    • half day event on 24/7

  2. Ed - 4 days

  3. Andy - 1 day (to be confirmed)

  4. Reuben - 4 days

Goals for the next two weeks:

Primary Goal

  • Send out Day one notifications

Secondary Goals

  • Action DB data to Tableau report

Research Goal

  • Public Health Works - Understand London’s take on FormR process for public health trainees and speak to LO to agree with the date to bring on board (Nazia AKHTAR )

  • Form R -improvements - Lyn Bradley will co-ordinate LO session to understand FormR info filled in by trainees (Nazia AKHTAR )

  • LTFT - a session for team feedback (team)

  • LO feedback of new starter Pilot - test run for the survey question (Ele Linardou & Kavitha.Shankar )

Other Work

  • Course Manager discovery - the team to look at the recommendation docs and discussions (Ade.Olaiya & Nazia AKHTAR)

  • Leave Manager discovery - Communicating with sub-contractor (Ade.Olaiya )

  • Study leave - discovery to start in Aug, once the discovery is on the way, we can renew the end day (Ade.Olaiya & Nazia AKHTAR )

  • Set up Support session with LOs - common issues that are reported to TSS support desk. Refocus on this in next iteration, once current support email issues are resolved. (Anita Cheng )

  • Tracker for onboarding process - meeting for onboarding process on 23/7 to look at user journey before refining the investigation ticket (team)

Dashboard review

Road Map

  • Programme pilot: look at conclusion and enhancement (Nazia AKHTAR )

  • Connection module: investigation works (Nazia AKHTAR )

  • Add ticket for investigation works on GMC (Nazia AKHTAR )

  • CCT calculator: look at comments and summarise them (Ele Linardou )

Who is leading the meetings in next iteration (link to the wheel)

8th July 2024 

Kanban board review:

  • Designated Body / Local office name changes - Reuben Roberts write up TSS ticket(s) for completion this iteration

Team capacity:

  1. Naz - 4 days

  2. Andy - 10 days

  3. Kav - 5 days

Goals for the next two weeks:

Primary Goal

  • Day one notifications

Secondary Goals

  • Explicit FormR - programme linkage and LO auto-population (FE focus)

  • Designated Body / Local office name changes (BE focus) ( see TIS21-6228 - Getting issue details... STATUS )

Research Goal

  • Public Health Works - Understand London’s take on FormR process for public health trainees (Nazia AKHTAR )

  • Form R -improvements - Lyn Bradley will co-ordinate LO session to understand FormR info filled in by trainees (Nazia AKHTAR )

  • LTFT high level journey session -session on 26th Jun [team feedback next iteration]

  • LO feedback of new starter Pilot - test run for the survey question (Ele Linardou & Kavitha.Shankar )

Other Work

  • Course Manager discovery - show & tell on 27th Jun - recommendation was to build in-house, discussion with Rob to determine next steps; recommendations docs will be available in a few weeks (Ade.Olaiya & Nazia AKHTAR )

  • Study leave - discovery to start in Aug, may be proposed to build in-house as well (recommendations by year end) (Ade.Olaiya & Nazia AKHTAR )

  • Set up Support session with LOs - common issues that are reported to TSS support desk. Refocus on this in next iteration, once current support email issues are resolved. (Anita Cheng )

  • Tracker for onboarding process - refine investigation ticket (team)

Dashboard review

Road Map

  • Programme pilot: add finalising process to roadmap (Nazia AKHTAR )

  • Business process alignment: agree with business managers (Nazia AKHTAR )

Who is leading the meetings in next iteration (link to the wheel)

24th June 2024 

Kanban board review

  • Waiting for NDW reply around data transfer on ActionsDB TIS21-5798 - Getting issue details... STATUS

  • tkt to be picked up if possible TIS21-5987 - Getting issue details... STATUS

Team capacity:

  1. LTFT story mapping session - full day 27th

  2. John - 10 days

  3. Reuben - 3 days

  4. Doris - 4 days

  5. Kav -6 days

Goals for the next two weeks:

Primary Goal

  • NTN to be made available for Trainees to view on TSS when actions are completed

Secondary Goal

  • Day one actions

Research Goal

  • Public Health Works - Understand London’s take on FormR process for public health trainees

  • Form R -improvements - Lyn Bradley will co-ordinate LO session to understand FormR info fillled in by trainees

  • LTFT high level journey session -session on 26th Jun

  • Preference on notification (create new ticket)

  • LO feedback of new starter Pilot - test run for the survey question

Other Work

  • Course Manager discovery - show & tell on 27th Jun

  • Study leave - discovery to start in Aug

  • Designated body discussion - ongoing TIS21-6228 - Getting issue details... STATUS

  • Set up Support session with LOs - common issues that are reported to TSS support desk.

Dashboard review

  • Survey about Form R improvement

  • Review MFA and password reset numbers for improvement on Sign-in process

  • Consider using Sankey diagram to analyse Chatbot metrics

  • Investigate proper way to implement Chatbot

Road Map

  • LTFT story mapping session

  • Foundation discovery (Foundation trainee to register TSS as MVP) - Discuss how to onboard & manage different trainee groups

Who is leading the meetings in next iteration (link to the wheel)

10th June 2024 

Kanban board review

  • Tosin Oyekunle (Unlicensed) discussion session with the LO offices to identify common issues and questions asked relating to Form-R part A and B TIS21-6113 - Getting issue details... STATUS

  • Andy Dingley call with Pepe and Tobi about Github secret TIS21-3162 - Getting issue details... STATUS

  • Waiting for NDW reply around data transfer on ActionsDB TIS21-5798 - Getting issue details... STATUS

Team capacity:

  1. Absences
    Nazia AKHTAR - 1 day for training course
    Andy Dingley - 3 days

  2. Any other capacity-related issues?

Goals for the next two weeks:

Primary Goal

  • NTN works to get started

Secondary Goal

  • NDW ticket (Action DB)

Research Goal

  • Public Health Works

  • Form R

  • LTFT high level journey session

  • CCT calculator research

  • Preference on notification (create new ticket)

Other Work

  • Course Manager discovery - In Progress

  • Study leave

  • Designated body discussion

Dashboard review

  • Survey about Form R improvement

  • Review MFA and password reset numbers for improvement on Sign-in process

  • Consider using Sankey diagram to analyse Chatbot metrics

  • Investigate proper way to implement Chatbot

Road Map

  • LTFT story mapping session

  • Foundation discovery (Foundation trainee to register TSS as MVP)

Who is leading the meetings in next iteration (link to the wheel)

28th May 2024 

Kanban board review

  • Other specialties blocker: trainee sync FIFO

TIS21-6028: Sync data from TIS in the correct order IMPLEMENTING
Dashboard review (e.g. any impact on next iteration)

Nazia AKHTAR to share with support
(Kavitha.Shankar )

Team capacity:

  1. Absences

Nazia AKHTAR 1

Andy Dingley 1

  1. Any other capacity-related issues?

Andy Dingley tech debt stuff (see backlog)

Goals for the next two weeks:

Primary Goal

  • Completing 'other speciality' tickets

Secondary Goal

  • Investigation on Form-R (Identifying new starter completing Form-R)

  • User management ( sync rework, clean-up tickets, speed-up tickets)

  • NDW ticket (needs refining)

Research Goal

  • PH discovery- to give update

  • LTFT indirect user interviews- (share discussion guide with the BA’s and Nazia AKHTAR ahead of meeting )

  • Hojar survey - (Tosin Oyekunle (Unlicensed) continue to review feedbacks and notify team)

  • CCT calculator - ( get a quick feedback from trainee before adding to TSS)

  • Review feedbacks during backlog grooming meeting

Other Work

  • Comment section box filling TIS21-5584 - Getting issue details... STATUS to get Olasimbo Babalola support from admin team.

  • Study leave dashboard (Kavitha.Shankar)

  • National course management (Ade.Olaiya ) Have show and tell on Thursday 30th

  • ‘Day one’ user journey - Next step (team to get together to understand the user journey flow)

  • Promoting TSS work ( Nazia AKHTAR )

Roadmap

13th May 2024 

Kanban board review (“Ready for Dev”/ “Retro action” tickets to bring in?, any still in progress?, any blockers?)
- Other specialties blocker: trainee sync FIFO TIS21-6028 - Getting issue details... STATUS
Dashboard review (e.g. any impact on next iteration’s work?)
- no issues (apart from Action DB)
- TODO: thumbs up/down analysis for Nazia AKHTAR to share with support
(Kavitha.Shankar )

Team capacity:
1. Absenc
2. Any other capacity-related issues?
Andy Dingley tech debt stuff (see backlog)

Goals for the next two weeks:

Primary Goal

  • Resolve Other specialties blocker

Secondary Goal

  • Deferral tickets

  • Form R action logic (needs ticket)

Reporting Goal

  • NDW ticket (needs refining)

  • Action DB

Research Goal

  • PH discovery, LTFT indirect user interviews

  • Hotjar feedback: post type field explanation ( TIS21-5669 - Getting issue details... STATUS needs refining)

  • CCT calc research (call today)

Other Work

  • Nazia AKHTAR to ask new starters about help needed to complete Form R.

Roadmap

  • ‘Day one’ user journey - get confirmation from LOs (maybe this iteration tbc)

  • Naz to add link to spreadsheet



29th APR 2024 

Goal for the next two weeks

Primary Goal

  • Continue to resolve the Programme email issues

Secondary Goal

  • Deliver the Placement confirmation email & in app notification

Reporting Goal

  • Collate all feedback and present into Tableau report - Write up the ticket & refine Kavitha.Shankar

  • Ticket : Epic 5545 - 5798 - Add data into NDW - Is on hold

Research Goal

  • LTFT - In direct users - Identify users and write up questions

  • HotJar question to be reviewed

  • PH & Non Medics - Desktop research

Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.

  • To refine: see Kanban board

  • Review Tech Debt tickets

Research work

  • How we get feedback from pilot groups. - In Progress (coordinating Nazia AKHTAR )

    • Survey to be put together (to be refined) Ele Linardou - In progress

    • Feedback to be included in Tableau (to be refined TIS21-5862) Kavitha.Shankar

  • LTFT work

  • Support Ticket

    • Research on MFA and signing-in process is now complete, recommendations on ticket TIS21- 5780 Tosin Oyekunle (Unlicensed)

      • The findings of the research are on EPIC -5780 (3 user stories to be completed)

      • Sync’ing email ticket to be added into the Epic - 5780 - Tosin Oyekunle (Unlicensed)

    • Research on Public Health Trainees

      • Foundation trainees to be onboarded onto TSS for Placement confirmation - Research in Progress Nazia AKHTAR

Other Work

  • James Harris to re-write the NTN ticket and bring into refinement

  • Nazia AKHTAR to look at the Day one journey - In Progress

  • Oriel to TIS - Data Work

  • Awaiting on the options from survey responses from the LO Kavitha.Shankar James Harris Ashley Ransoo Adewale Adekoya - Work in progress, looking to get feedback on script

  • Script for bulk upload for LO - 4 Fields to be added - Hicom to add to Oriel extract (blocked)

Roadmap

Team Absence

  • Andy -?

  • Reuben - 1/2 day

Discussion

  • Support - Nick (Problem Analyst) Nazia AKHTAR to catch up with Nick

  • DSP - Nazia AKHTAR

  • Support Model on DSP research

    • Nazia AKHTAR to speak with Anita Cheng Rob about data sharing (seeking feedback from John) - to be confirmed.

    • Nazia AKHTAR to speak with Charlotte on how we get user feedback

  • Study leave Accent Leave Manager - Dashboard review and update Kavitha.Shankar In progress

  • Course Manager discovery - In Progress

Dashboard review

Review of previous Retro tickets

Live defects management - Naz to pick up outstanding live defect work catherine.odukale (Unlicensed)

15 APR 2024 

Goal for the next two weeks

Primary Goal

  • Complete the tickets on the board and begin work on failed email notifications

  • Report - complete Action summary report & refine Metabase report ticket (LO input) Kavitha.Shankar

Secondary Goal

  • Begin work on Placement in-app notifications

Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.

  • To refine: see Kanban board

  • Review Tech Debt tickets

Research work

  • How we get feedback from pilot groups. - In Progress (coordinating Nazia AKHTAR )

  • LTFT work

    • Story-mapping / design from research outputs (with TSS and Admin teams): to be rescheduled from 18 April to [xx] May due to limited capacity in the month of March/April - Nazia AKHTAR & catherine.odukale (Unlicensed)

    • Indirect users: interviews with Rota coordinators, HR medical staffing managers and HEE Finance in LOs (to be refined) Tosin Oyekunle (Unlicensed) - In Progress

    • CCT calculator: Business logic investigation to be done. (ongoing) Nazia AKHTAR & Ashley Ransoo - In Progress

  • Support Ticket

    • Research on MFA and signing-in process is now complete, recommendations on ticket TIS21- 5780 Tosin Oyekunle (Unlicensed)

      • The findings of the research are on EPIC -5780 (3 user stories to be completed)

      • Sync’ing email ticket to be added into the Epic - 5780 - Tosin Oyekunle (Unlicensed)

    • Research on Public Health Trainees

      • Non medics & Medics Trainees FormR & CoJ - Onboarding process Tosin Oyekunle (Unlicensed) - 3 Amigos tickets

      • Foundation trainees to be onboarded onto TSS for Placement confirmation - Research in Progress Nazia AKHTAR

Other Work

  • James Harris to re-write the NTN ticket and bring into refinement

  • Nazia AKHTAR to look at the Day one journey

  • Oriel to TIS - Data Work

  • Awaiting on the options from survey responses from the LO Kavitha.Shankar James Harris Ashley Ransoo Adewale Adekoya - Work in progress, looking to get feedback on script

  • Survey with options to LOs - Not many responses at the moment - Options on confluence page

Roadmap

Team Absence

  • Kav - 1 day

Discussion

  • Support - Nick (Problem Analyst) Nazia AKHTAR to catch up with Nick

  • DSP - Nazia AKHTAR

  • Support Model on DSP research

    • Nazia AKHTAR to speak with Anita Cheng Rob about data sharing (seeking feedback from John) - to be confirmed.

    • Nazia AKHTAR to speak with Charlotte on how we get user feedback

  • Study leave Accent Leave Manager - Dashboard review and update Kavitha.Shankar In progress

Dashboard review

  • Naz to discuss onboarding plan with Yorkshire and Humber 19 Feb Nazia AKHTAR

  • Ticket-up additional chatbot prompt on thumbs-down to get more details Nazia AKHTAR Done - Ticket ;5736

  • Nick, Kav & Nazia AKHTAR to look at chatbot data - tbc

  • Authenticator - review the issues on service Nazia AKHTAR & Nick

Review of previous Retro tickets

Live defects management - Naz to pick up outstanding live defect work from Chris Nazia AKHTAR

Govt notify templating Spike Andy Dingley Backlog for now

2 APR 2024 

 Goal for the next two weeks

Primary Goal

  • Fully complete work around Pilot logic and other In app notifications (LTFT, Deferral, etc)

Secondary Goal

  • Develop the email notifications (TIS21-5038)

Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.

  • To refine: see Kanban board

  • To write-up: ticket for Metabase report for email notifications Kavitha.Shankar

  • Review Tech Debt tickets - 2 re. preprod DMS / lambda, 1 on sentry errors

Research work

  • How we get feedback from pilot groups. - In Progress (coordinating Nazia AKHTAR )

  • LTFT work

  • Support Ticket

    • Research on MFA and signing-in process is now complete, recommendations on ticket TIS21- 5780 Tosin Oyekunle (Unlicensed)

      • The findings of the research are on EPIC -5780 (3 user stories to be completed)

Other Work

  • Standardising the comms for onboarding trainees to programme

    • Admin and TSS teams (Naz, Rob, Andy, James, Pepe, Catherine) to meet to discuss NTN day one notification and responsible officer Christopher.Inegbedion (Unlicensed) - Done

      • The NTN ticket needs a 3 Amigos.

Oriel to TIS - Data Work

Roadmap

  • Meeting cancelled Awaiting leadership buy-in - Nazia AKHTAR

Team Absence

  • Naz - 4 days

  • Doris - 2 days

  • Andy - 0.5 days

Discussion

  • Support - Nick (Problem Analyst) is currently undergoing training with Anita on support

    • Analysis on service desk and feedback on hold

  • DSP - Nazia AKHTAR

  • Support Model on DSP research

  • Study leave Accent Leave Manager - Ade to liaise with Kavitha.Shankar - Dashboard review and update Kavitha.Shankar

Dashboard review

  • Naz to discuss onboarding plan with Yorkshire and Humber 19 Feb Nazia AKHTAR

  • Ticket-up additional chatbot prompt on thumbs-down to get more details Nazia AKHTAR Done - Ticket ;5736

Review of previous Retro tickets

Live defects management - Naz to pick up outstanding live defect work from Chris Nazia AKHTAR

Govt notify templating Spike Andy Dingley Backlog for now

18 MAR 2024 

 

Goal for the next two weeks

Primary Goal

  • Complete work around Pilot logic and Welcome In app notification (LTFT, Deferral, etc)

Secondary Goal

  • Develop the email the email notification

Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.

  • To refine: see Kanban board

  • Review Kanban board

  • Review Tech Debt tickets - To be updated by Andy TODO

Research work

Other Work

  • Standardising the comms for onboarding trainees to programme

    • Admin and TSS teams (Naz, Rob, Andy, James, Pepe, Catherine) to meet to discuss NTN day one notification and responsible officer Christopher.Inegbedion (Unlicensed) - Done

      • The NTN ticket needs a 3 Amigos.

Oriel to TIS - Data Work

Roadmap

  • Meeting cancelled Awaiting leadership buy-in - Nazia AKHTAR

Team Absence

  • Kav - 2 days

  • Andy - 5 day

  • Doris - 10 days

  • Chris - 1 day

  • John - 5 days

  • Reuben - 2 days

  • Ashley - 6 days

  • Ed - 1 day

Discussion

  • Support - Nick (Problem Analyst) is currently undergoing training with Anita on support

    • Analysis on service desk and feedback on hold

  • DSP - Christopher.Inegbedion (Unlicensed)

    • Schedule a show and tell with all the LO and the TSS team. An end-to end user journey will be useful - scheduled for 22 March Nazia AKHTAR

  • Support Model on DSP research

    • Nazia AKHTAR to speak with Rob about data sharing (seeking feedback from John)

  • Study leave Accent Leave Manager - No update

Dashboard review

  • Naz to discuss onboarding plan with Yorkshire and Humber 19 Feb Nazia AKHTAR

  • Unsigned CoJ: get details of group who might not be signing from Lauren Kavitha.Shankar

  • Ticket-up additional chatbot prompt on thumbs-down to get more details Nazia AKHTAR

Review of previous Retro tickets

Live defects management - Chris to present updated flowchart Naz/Anita Christopher.Inegbedion (Unlicensed)

Involvement of Ashley in the logic definition early in the process Nazia AKHTAR

Govt notify templating Spike Andy Dingley

04 MAR 2024 

 

Goal for the next two weeks

Primary Goal

  • Develop the In-App notification service - Welcome notification message

Secondary Goal

  • - Invitation Email notification to be sent to New starters

Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.

  • To refine:

    • In-app notification tickets (EPIC)- (TIS21-5612), - Still some outstanding users stories for Refinement (5613 & 5682 Ready for Development)

    • New-starter email (TIS21-5038), - Ready for Development

    • Placement confirmation report (TIS21-5719) - Still outstanding for Refinement

  • To write-up: failed email handling ticket

  • Review Kanban board

  • Review Tech Debt tickets - To be updated by Andy TODO

Research work

  • LTFT work

    • Agreement reached to move into alpha phase; schedule joint in-person TIS meeting in March to agree next steps and who-does-what Christopher.Inegbedion (Unlicensed) / catherine.odukale (Unlicensed) - Done and scheduled for 7th Mar 2024 --- To be rescheduled to April due to limited capacity in the month of March

    • Future: engage with indirect users (Trust rota / HR comms gap)

    • CCT calculator: Business logic investigation to be done. Nazia AKHTAR

  • Support Ticket

Other Work

  • Standardising the comms for onboarding trainees to programme

    • Welcome comms has been approved.

    • Placement notification has been approved.

    • NTN day one notification has been approved.

    • Admin and TSS teams (Naz, Rob, Andy, James, Pepe, Catherine) to meet to discuss NTN day one notification and responsible officer Christopher.Inegbedion (Unlicensed)

Oriel to TIS - Data Work

Roadmap

Team Absence

  • Naz - 1 day

  • Kav - 5 days

  • Andy - 1 day

  • Doris - 5 days

  • Chris - 1 day

  • James - 5 days (back 6th Mar)

Discussion

  • Support - Nick (Problem Analyst) is currently undergoing train with Anita on support

    • analysis on service desk and feedback on hold

  • DSP - Christopher.Inegbedion (Unlicensed)

    • No further updates from DSP team. Have a catch-up meeting tomorrow with Charlotte/Elaine.

    • Schedule a show and tell with all the LO and the TSS team. An end-to end user journey will be useful.

  • Support Model on DSP research

    • Nazia AKHTAR to speak with Rob about data sharing (seeking feedback from John)

  • Study leave Accent Leave Manager - No update

    • Naz/Rob to setup a show and tell (TSS/TISAdmin/HORUS). 7th March Team sharing Nazia AKHTAR

Dashboard review

  • Naz to discuss onboarding plan with Yorkshire and Humber 19 Feb Nazia AKHTAR

  • Unsigned CoJ: get details of group who might not be signing from Lauren Kavitha.Shankar

  • Ticket-up additional chatbot prompt on thumbs-down to get more details Nazia AKHTAR

Review of previous Retro tickets

Live defects management - Chris to coordinate with Naz/Anita Christopher.Inegbedion (Unlicensed)

Involvement of Ashley in the logic definition early in the process Nazia AKHTAR

Creation of support tickets for trainees - ongoing Tosin Oyekunle (Unlicensed)

Pre-refinement meeting - Christopher.Inegbedion (Unlicensed)

Investigate Terraform (and other training) - Andy Dingley

Govt notify templating Spike Reuben Roberts

19 FEB 2024 

 

Goal for the next two weeks

Primary Goal

  • Complete the Action summary work (placements and programmes).

Secondary Goal

  • Develop the placement confirmation email notification.

Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.

  • To refine:

    • In-app notification tickets (TIS21-5612),

    • New-starter email (TIS21-5038),

    • Placement confirmation report (TIS21-5719)

  • To write-up: failed email handling ticket

  • Review Kanban board

  • Review Tech Debt tickets - To be updated by Andy TODO

Research work

  • LTFT work

  • Support Ticket

    • Tosin is doing research around the MFA and signing-in process Tosin Oyekunle (Unlicensed)

    • Common issue: MFA SMS code not arriving (duplicate account? signing-in with different email then works correctly). Future: prioritise tickets to update Cognito with updated email received from TIS AdminsUI depending on outputs of research.

    • Extract list of existing duplicate accounts Reuben Roberts

    • (Further investigation: MFA TIS account item lost from authenticator)

Other Work

  • Standardising the comms for onboarding trainees to programme

    • Welcome comms has been approved.

    • Placement notification has been approved.

    • NTN day one notification has been approved.

    • Add comms templates to confluence Nazia AKHTAR

    • Admin and TSS teams (Naz, Rob, Andy, James, Pepe, Catherine) to meet to discuss NTN day one notification and responsible officer Christopher.Inegbedion (Unlicensed)

Oriel to TIS - Data Work

Roadmap

Team Absence

  • Naz - 1 day

  • John - 5 days

  • Kav - 6 days

  • Andy - 1 day

  • Chris - 1 day

  • James - 5 days (back 6th Mar)

Discussion

  • Support - Nick will be taking over from Brunette by end Feb, Nazia AKHTAR to engage with Anita on roles/responsibilities.

    • analysis on service desk and feedback on hold

  • DSP - Christopher.Inegbedion (Unlicensed)

    • Confirm the following with DSP team

      • New Pilot dates - They are aiming to onboard between a further 2-6 organisations at the beginning of April. No update on this.

      • User Research Collaboration - Yes, Will Turner has been connected with Tosin

      • DSP Demonstration - They are planning a wider show and tell and will communicate the date for this shortly. Seek update on this.

      • Support Model Update - They are currently piloting a Support Model. Draft copy is shared with Naz/Anita to review Nazia AKHTAR

  • Support Model on DSP research

    • Nazia AKHTAR to speak with Rob about data sharing (seeking feedback from John)

  • Study leave Accent Leave Manager - No update

    • Naz/Rob to setup a show and tell (TSS/TISAdmin/HORUS). 29th Feb? Nazia AKHTAR

    • Discovery with 3rd party company - get details / scope on this. Nazia AKHTAR

Dashboard review

  • Naz to discuss onboarding plan with Yorkshire and Humber 19 Feb Nazia AKHTAR

  • Unsigned CoJ: get details of group who might not be signing from Lauren Kavitha.Shankar

  • Ticket-up additional chatbot prompt on thumbs-down to get more details Nazia AKHTAR

Review of previous Retro tickets

Incorporate feedback on live defects management Christopher.Inegbedion (Unlicensed) / Ashley Ransoo

Involvement of Ashley in the logic definition early in the process Nazia AKHTAR

Creation of support tickets for trainees - ongoing Tosin Oyekunle (Unlicensed)

05 FEB 2024 

 

Goal for the next two weeks

Primary Goal

  • Complete the Action summary work and Map out the triggers for built in notifications.

Secondary Goal

  • Develop admins field for support built-in notifications

    • Review the logic for a new starter and the ticket supporting it.

Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.

  • Review Kanban board

  • Review Tech Debt tickets - To be updated by Andy

Research work

  • LTFT work

    • Interviews with Head of Schools and associate Deans are in progress now.

    • Present findings from research meetings to be scheduled for 07 Feb 2024 Nazia AKHTAR

  • Support Ticket

    • Tosin is doing research around the MFA and signing-up process

Other Work

  • Standardising the comms for onboarding trainees to programme

    • Welcome comms has been approved. (Trainees reviewing)

    • Placement notification has been approved. (Trainees reviewing)

    • NTN notification is not started. (Ticket associated with this work to be reviewed in alignment with the Admin team)

Oriel to TIS - Data Work

  • Data comparison from ORIEL to TIS. Awaiting OFFER program start date to be added to the ORIEL database. Kavitha.Shankar

    • Understanding the process followed by local offices.

    • One LO (East of England) is outstanding for mapping

Team Absence

  • Naz - 1 day

  • Kav - 2 days

  • Reuben - 2 days

Discussion

  • Support - Brunette, doing analysis on service desk. Will present feedback on one of the sessions. Weekly sessions planned. Kavitha.Shankar / Nazia AKHTAR

  • DSP - Christopher.Inegbedion (Unlicensed)

    • Waiting for NHS England to complete onboarding.

    • Increasing engagement efforts with wave 1 trusts.

    • Expect more detailed updates in the coming weeks.

    • Confirm the following with DSP team

      • New Pilot dates

      • User Research Collaboration

      • DSP Demonstration

      • Support Model Update

  • Support Model on DSP research

  • Study leave Accent Leave Manager - No update

    • Progress work on the dashboard - still waiting for an update from finance team - Kavitha.Shankar

      • Waiting for standardisation of study leave process that inform dashboard Kavitha.Shankar

    • Naz/Rob to setup a show and tell (TSS/TISAdmin/HORUS). Nazia AKHTAR

Dashboard review

Review of previous Retro tickets

Define our Live defects management -- Visualisation (Chris/Ash)

Add a Tech Debt section on the Planning page  - (Chris)

22 JAN 2024 

 

Goal for the next two weeks

Primary Goal

  • Present key actions on the Action Summary that would help productivity and user satisfaction

Secondary Goal

  • Enable admins to follow-up on missed communications.

Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.

  • Review Kanban board

Research work

  • Interviews with Head of Schools and associate Deans are in progress now.

  • Analysis for LO findings in progress.

  • Present findings from research meetings to be scheduled for early Jan 2024 Nazia AKHTAR

Other Work

  • Standardising the comms for onboarding trainees to programme

    • Welcome comms has been approved. (Trainees reviewing)

    • Placement notification has been approved. (Trainees reviewing)

    • NTN notification is not started. (Ticket associated with this work to be reviewed in alignment with the Admin team)

Oriel to TIS - Data Work

  • Data comparison from ORIEL to TIS. Awaiting OFFER program start date to be added to the ORIEL database. Kavitha.Shankar

    • Understanding the process followed by local offices.

Team Absence

  • Naz - 1 day

  • Andy - 1/2 day and recruitment engagement

Discussion

  • Support - Brunette, doing analysis on service desk. Will present feedback on one of the sessions. Weekly sessions planned. Kavitha.Shankar / Nazia AKHTAR

  • DSP - Christopher.Inegbedion (Unlicensed)

    • Passports have been issued to end users working at 3 of the organisations.

    • NHS England are still in the process of registering with the service.

    • Organisations were reminded to ensure volunteers have signed up to TIS self-service and asked to confirm when this has happened.

    • User research sessions are being set up to formally start capturing feedback from end users.

    • The DSP alpha users who have TSS accounts have been added to the DSP consultants group, and the others will be added automatically as they sign-up

  • Support Model on DSP research

  • Study leave Accent Leave Manager - No update

    • Progress work on the dashboard - still waiting for an update from finance team - Kavitha.Shankar

      • Waiting for standardisation of study leave process that inform dashboard Kavitha.Shankar

    • Data comparison work TIS vs FormR - ticket to be refined Kavitha.Shankar

Dashboard review

Review of previous Retro tickets

Improve collaboration/facilitation during workshops – (Chris/Naz)

08 JAN 2024 

 

Goal for the next two weeks

Primary Goal

  • Complete the work in implementing status on the Kanban board.

  • Develop the story mapping for the on-boarding programme.

Secondary Goal

  • Enable admins to follow-up on missed communications.

Planning tickets to bring into Ready for Dev to work on (most of which to complete) in next iteration.

  • Review Kanban board

Research work

  • Discovery on LTFT - 15 primary user interview conducted. Completed.

  • Interviews with TPD and educational supervisors are in progress now.

    • Tosin to review all of the insights from the interviews and grouping them into Themes.

  • Present findings from research meetings to be scheduled for early Jan 2024 Nazia AKHTAR

  • North-East is to be rescheduled

Other Work

  • Standardising the comms for onboarding trainees to programme

    • Welcome comms has been approved. (Trainees reviewing)

    • Placement notification has been approved. (Trainees reviewing)

    • NTN notification is not started. (Ticket associated with this work to be reviewed in alignment with the Admin team)

Oriel to TIS - Data Work

  • Data comparison from ORIEL to TIS. Awaiting OFFER program start date to be added to the ORIEL database. Kavitha.Shankar

    • Understanding the process followed by local offices.

Team Absence

  • Naz - 1 day

  • Doris - 1 day

Discussion

  • Support - Brunette, doing analysis on service desk. Will present feedback on one of the sessions. Weekly sessions planned. Kavitha.Shankar / Nazia AKHTAR

    • Finding an automated process to handle moving forms. - Andy Dingley

  • DSP - Christopher.Inegbedion (Unlicensed)

    DSP Pilot has commenced and the Trusts involved are :

    • Sheffield Teaching Hospitals - 23 trainees 

    • UHCW - 11 trainees 

    • Doncaster & Bassetlaw Teaching Hospitals – 3 trainees 

    We are ensuring the trainees have registered TSS account. 

  • Support Model on DSP research

  • Study leave Accent Leave Manager - No update

    • Progress work on the dashboard - still waiting for an update from finance team - Kavitha.Shankar

      • Waiting for standardisation of study leave process that inform dashboard Kavitha.Shankar

    • Data comparison work TIS vs FormR - ticket to be refined Kavitha.Shankar

Dashboard review

  • Remove the survey questions from confirmation email - Nazia AKHTAR

  • Review Chatbot data and the support desk data - Nazia AKHTAR

Review of previous Retro tickets

Improve backlog organisation - Naz/Chris

Metrics Measurements - Kav/Naz/Chris

Strategic alignment with TIS Objectives - Naz/Chris

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