For discussion Alistair Pringle (Unlicensed)
Page Contents:
- Description
- Scope
- User Journey - TBD
- Scenarios - TBD
- Data Validation Table - TBD
- Related JIRA ticket links - TBD
- For Discussion & Assumptions - TBD
- Agreed Next Steps - TBD
Description
The provision of services that will support the HEE operating model to aide successful completion of functions within TIS.
Component: TIS-738
Scope - Phased Approach
Because there are ongoing discussions to define the scope of the support teams, TIS will adopt a phased approach to support for internal and external users
Phase 1 - MVP
- Access to support teams via email / telephone
Phase 2 - Post MVP (dependency on operational team setup)
- Access to support teams via email / telephone
- TIS based communications systems
- Issue tracking
- Webchat
User Journey / Support Model
See here for previous discussions
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JIRA Ticket
TBC
Discussion & Assumptions
| # | Item | Comment | Owner |
|---|---|---|---|
| 1 | Do you agree with the demarcation of services? | Currently, the expectation is that there should be 3 levels of support (1) technical (2) profile related (3) peer support No out of hours support has been agreed to - opening hours for calls 8am-6pm, Monday to Friday; otherwise email | Alistair Pringle (Unlicensed) |
| 2 | What number / email address should be displayed as part of the Trainee journey? | Alistair Pringle (Unlicensed) | |
| 3 | What progress has been made, if any, on the definition of the support model? I understand that this should be a function of change, but who owns this and how do we communicate with them? | Alistair Pringle (Unlicensed)Joanne Watson (Unlicensed) | |
| 4 | Can we get a definition and component created? Requires discussion with Reuben? | Alistair Pringle (Unlicensed) Joanne Watson (Unlicensed) Reuben Noot (Deactivated) | |
| 5 | |||
| 6 |
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