| Details | Persona |
|---|
| Name | Barack Obama |
| Role | Trainee in NHS |
| Based | Royal Stoke Hospital, Stoke-on-Trent |
| Background | - International Med Graduate
- Did MBBS in 2010 in China
- Worked for WHO for 5 years in different parts of the world
- Loves food
|
| Tech stories | - Basic skills
- Not a social media user
|
| Needs | Concerns | Tasks |
- Some language support around different dialects and accents
- Understanding academic and professional cultural differences
- Help with exams and training
- An alternate form of evidence of competencies previously achieved
| - Being judged and misunderstood
- Missing information in the conversation
- Regarding communication and information governance
- Being unaware of systems in general and expecting to know how to use them
- Complaints and how to deal with them
- Using the app at work
- Home address
| - Ward rounds
- On Calls
- Clinics
- Training & Teaching responsibilities
- Update portfolio and engage with ES/CS
|
| Name | Healthy HattieMibo Smith |
| Role | ST6 General Surgery for HEE-NWEducational Supervisor |
| Based | NHS St Helens & KnowsleyCoventry |
| Background | Tech stories | Tech-savvy: She uses mobiles and tablets | - Worked in Charitable organization
- BSC Biology
- Postgraduate Medicine
- 2 Children
- LTFT 0.6
- Hearing loss
- Wants to be a Service Lead in a teaching hospital
| - Born in Germany so English second language
- Very efficient
- A hobby is trekking and hiking
- Cycles to work
- Special interest in CID
|
| Tech stories | Good typing speed and uses their smartphone a lot |
| Needs | Concerns | Tasks | - To manage all the non-clinical aspects of training
- To demonstrate experience and keep a logbook
- To go Out-of-programme to do research and get publications
| - Age when she reaches LCT
- Long shifts
- Childcare issues
- Concerned regarding LTFT and putting her at a disadvantage
- Communication difficulties due to sensory deafness but will work to adapt to needs
- Being a woman in a male-dominated environment
|
- Operating
- Clinics
- Ward rounds
- Audit
- Quality improvement
- Educational training experience
- Work/Life balanceAccess to the trainee(s)
- Formal and informal updates by trainees
- To know what the trainee needs
- To be actively involved in trainees progress
- For a trainee to know when he uses the app or updates something for them
| - Must be easy to use
- To have a good back up system
- Password support
- Doesn't want a repetitive system
- Can access calendars and formsÂ
- Allows the trainees to communicate through the app
| - To complete forms on time
- To be aware of my trainee's needs
- To ensure my trainees succeed
- To ensure the trainee is working according to contract
|
| Name | Sue Smith |
|
| Role | HR/Manager |
| Based | BI Birmingham |
| Background | - Working-class
- ClubbingÂ
- HR Business studies
|
| Tech stories | Mobile and computer use daily, at home very social on media |
| Needs | Concerns | Tasks |
- Team HR Personel
- Office/hot desking
- Electronic devices
- Charging points
- Access to employee data
- Regular cups of tea
- Rest breaks
| - Complaints
- Deadlines
- Cost putting
- Changes to contracts
- No toilet access nearby
- Sedentary job
- Does my lipstick need touching up
| - Communication
- Engagement
- Complete deadlines
- Audit
- Complex paperwork
|
| Name | Professor Green |
| Role | ARCP Panel (External assessor) |
| Based | West Midlands |
| Background | |
| Tech stories | - Single finger typist
- Prefers paper forms, folders, and binders
- Does not own a smartphone
|
| Needs | Concerns | Tasks |
- Access to portfolio
- Understanding curriculum and ARCP requirements
- Knowledge of trainees needs and of the specialty
| - Computer crashing
- Forgetting password
- Unable to find the relevant information
- Difficult Trainee
| - Reviews Trainees portfolio
- Meets other members of the Panel
- Gives a verdict
|