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Date:

01/06/2020

Attendees:
Jack Adamson
Maryam Wali-Aliyu
Monika Gupta
Caroline Grisdale
William Kerley
Alistair Pringle
Ashley Ransoo
Sebastian Kwok
James Harris
Ade Adekoya

Any support in place for trainees?

  • Generic inboxes for specialties: such inboxes specialities like - EDT EDIT (Eastern Deanery Info Team), Foundation, IDT, LTFPLTFT, OOP, Relocation etc

  • Form R Part A - sent letter via email to trainee and received trainee queries and feedback using thesame email

  • EDT( Eastern Deanery Team) generic inbox where all sort .

  • EDIT generic inbox is where all sorts of queries goes into and - managed - by 5-6 people look at this boxAuto response - sent to trainee and there

  • EDIT has an auto response sent to trainees where they see where training should contact if any a contact list for various queries

  • Sub-folders based on teams within the generic inboxes - queries or emails from trainees are moved into the the folders, so that time can be delegated to deal with them.

  • Trainee Notification - Wednesday, every week - only if there is a change. Data exposed to training trainees

  • Queries from TPD's treated similar to trainees queries

  • Form R Part A included in welcome email to trainees

  • Form R Part B dealt by assessments? EOE team need to find out how they manage it

...

  • The programme team manages these inboxes

  • There is a lead for each inbox that rotates each month

  • Queries frowarded forwarded to relevant inboxes and thesame the same team looks after all queries

...

How many queries do you get per day/week… e.g placement/assessment queries?

  • Currently there is an increased volume due to the notification of placement email that was recently sent out. Hard to cope with volume of queries because of short staff. Though more manageable at the moment.shortage of staff, but generally able to manage.

  • Queries pertain to inconsistencies in placement from the trainee’s perspective

Do trainees have an opportunity to see the data you keep on them on tis? If so what's the process of managing queries/change?

  • Placement Notification - Wednesday, every week - but only if there is a change. Data exposed to trainingtrainees

Any dedicated Team to manage the queries?

...

  • Looking at measuring KPI

  • Looking at improving on the generic inboxes

  • Volume difficult, but the spreadsheet they designed to monitor placement queries is helping

Document to receive from them:

Useful website to get more information
 https://heeoe.hee.nhs.uk/