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Generic inboxes for specialties: such inboxes like - EDT (Eastern Deanery Team), Foundation, IDT, LTFP, OOP, Relocation etc
Form R Part A - sent through letter via email to trainee and received Edit trainee queries and feedback using thesame email
EDT( Eastern Deanery Team) generic inbox where all sort of queries goes into and manage by adminmanaged- 5-6 people look at this box
Auto response - sent to trainee and there they see where training should contact if any queries
Sub-folders with based on teams within the generic inboxes - queries or emails from trainees are moved into the the folders, so that time can be delegated to deal with them.
Trainee Notification - Wednesday, every week - only if there is a change. Data exposed to training
Queries from TPD's treated similar to trainees queriesForm R Part B - Need dealt by assessments? EOE team need to find out how they manage it
Any inboxes management as part of your support process?
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The programme team manages these inboxes
There is a lead for each inbox that rotates each month
Queries frowarded to relevant inboxes and thesame team looks after all queries
If yes, how do you manage the inboxes ?
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