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Feedback - Hotjar (General Feedback)
This table captures all TIS Self Service feedback received from users and stakeholders so far with the intention that User Research can be carried out to improve the User Experience in the future. The last column categorises them as either UI, UX, UR or bugs in general that needs to be addressed.
Item no. | Trainee/Other Users | Profile: Personal details | Profile: Placements | Profile: Programme | Form R (Part A/Part B) | Other feedback | General comment | TIS Comments |
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1 | Other User | if an incorrect format is flagged which has to be corrected before the form can be submitted (e.g. on mobile number) can the correct format be shown | UX
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2 | Other User | I can't see how you make edits eg to address/contact details? | It would be good to have a grade under 'current placement'. It would be good to be able to quickly see an overview of previous posts also (length, grade, FT/LTFT). |
| UX/UI
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3 | Other User |
| For forms you fill in, I think it's more relevant for 'out of programme' applications etc, but could it have an application status? As you mentioned it is read then approved by someone, perhaps it would be reassuring to have 'recieved', 'in process', 'accepted' for example, and this is just a button the person on the other side will press as a quick response. |
| UR Contact for placement not recorded on TIS. (PAG) OOP application process and approval steps. (PAG) | |||
4 | Trainee - Keisha | I think the site is very user Friendly and easy to use Form R: The Form R sections that pre-populate are brilliant! I have just recently submitted my form R for ARCP and it is a long ardous process doing it n adobe. It was much simpler to complte on the site Profile: The section under personal details on the rotations is very helpful as well. Overall I think it’s a very good site and will be very beneficial to trainees(especially once you’ve left foundation training as it all gets a bit more complicated | PR | |||||
5 | Trainee - Carla | The only feedback I can think of would be to continue having the Hotjar popup even after this trial as often with these things it's hard to find someone to contact if there are questions/problems. | I think it's great so far! | PR | ||||
6 | Other User | Should be easy to edit your profile yourself with new contact details. This should be integrated and signposted with the HEE main trainee website | Previous placements for the sake of form R and CV would be useful. Being able to hide placements yourself might be good | It will be great to generate form R from these details into a PDF to upload to portfolios or keep for our own records and also be able to overwrite data as needed | Even if LTFT or mat leave you still need to keep track of time out of program and whole time equivalent percentage so it's good to have that information easily available. I am LTFT and it would be good to link whole time equivalence or LTFT percentage to each rotation that has been done. | Looks good and straightforward to use | UX/UI
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7 | KK Muneer | Can you also put the NETS and GMC surveys on this platform please? It is a real headache for trainees to sort these 3 things (Form R, GMC survey and NETS) as they all come out in various emails over various times during the earlier phase of the academic year even though they are more relevant near the end of the year when it is ARCP time. Would be a life saver if you got them on here and kept a log! | UR NETS and GMC Survery are not recorded on TIS. (PAG) | |||||
8 | KK Muneer (second email) | Just saw the video. I am a paediatric trainee in the WM deanery so my tips are based on my experience. Few tips to make our lives easier:
| UR
UX/UI
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9 | Jill |
| UI/UX
UR
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10 | Phil Cudd |
| UI/UX:
UR:
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11 | Gemma | Time out of Training - Should we leave as 0 or nothing at all? | UR:
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12 | Ade | Education Supervisor or Educational Supervisor consistency??? | UI:
Ticket: |
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Feedback - Hotjar Survey (Active)
Trainee/Other user | How would you rate your experience today? | How satisfied are you with the ease of use and navigation experience of TIS Self Service? | How did you find raising an issue you encountered while using the service? | How would you rate the support you received while using the service? | Has TIS Self Service improved upon your previous experience completing Form R's? | Did all features work as expected? | Which feature would you most like to see and use next on TIS Self Service? | Any other comments or suggestions? |
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Lynn | 8 | 4 | 1 | 2 | YES | YES | Notifications for upcoming placements | I like the look and feel of the system. Clean not complicated. I got confused on the immigration status being a UK Citizen - wasnt sure what to pick Could only see 3 Programme Specialties - was that deliberate for this stage of testing Post Type/appointment - will a new trainee know what this is? Hotjar - on the question about features you would like to see next I could only make a single selection - should I be able to select multiple? if not is it a typo and it should read feature not features Hope you find this useful |
Jira Tickets
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Any other comments or suggestions?