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What are key interactions between HEE staff and PGDiT?
What are the problems and challenges they are facing?
What is the tool they use to carry out the process?
Who is involved in the process end to end?
What are key phases/stages of the process?
What are the communication your are sending out and when? (see the templates)
How long do the current process take start to end?
PGDiT questions:
What does the LTFT journey look like?
When does the PGDiT interact with the service?
When and where do you interact with the service?
How are they communicated? What channels? In what style
What are the challenges and frustrations PGDiT face on their journey?
What do you think we can put in place to solve your challenges?
What are the barriers in completing the LTFT form?
Where in the process do we need to get the communication right?
What is important to PGDiT when it comes to communication?
What has worked well for PGDiT?
If we were to digitalize the process, how would you most likely access it?
If we were to digitalize the process would there be any challenges?
What is their current experience using TSS in Private beta?
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