INTRO
We recognise that there are challenges in managing the current LTFT process manually. Below are some of the High-level issues identified:
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RESEARCH QUESTIONS (LoE)
NHSE LO Internal Local Offices (Secondary) questions:-
What are key interactions between HEE staff and PGDiT?
What are the problems and challenges they are facing?
What is the tool they use to carry out the process?
Who is involved in the process end to end?
What are key phases/stages of the process?
What are the communication your are sending out and when? (see the templates)
How long do the current process take start to end?
Internal - HEE NHSE local Admin, TPD questions (Secondary Users)(For review)
Section 1: Understanding the Current Process
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What aspects of the LTFT application process should be standardised across all regional offices
Are there any best practices from all regional offices that could be adopted as part of a unified approach?
What are the potential challenges in achieving standardisation, how can they be addressed.
PGDiT (Primary Users) questions:
What does the LTFT journey look like?
When does the PGDiT interact with the service?
When and where do you interact with the service?
How are they communicated? What channels? In what style
What are the challenges and frustrations PGDiT face on their journey?
What do you think we can put in place to solve your challenges?
What are the barriers in completing the LTFT form?
Where in the process do we need to get the communication right?
What is important to PGDiT when it comes to communication?
What has worked well for PGDiT ?
If we were to digitalize the process, how would you most likely access it?
If we were to digitalize the process would there be any challenges?
What is their current experience using TSS in Private beta?
External - PGDiT (Primary Users) Questions (For review)
Section 1: Background and Motivation
Can you share your reasons for considering or applying for LTFT training? (e.g work-life balance, health reasons, caring for responsibilities)
How did you gather information about LTFT opportunities and guidelines?
How familiar were you with the LTFT application process before starting the application
How are they communicated? What channels? In what style
How effective was the communication throughout the LTFT application process
What are your expectations and hopes regarding LTFT
Section 2: Current LTFT Application Process
Describe your experience with the current Can you describe the LTFT application process . What were the positive aspects, if anyfrom beginning to the end?
What were are the main challenges you encountered challenges and frustrations (PGDiT) faced during the LTFT application processjourney?How did you gather information about LTFT opportunities and guidelines
What do you think we can put in place to solve your challenges?
What has worked well for PGDiT LTFT application journey?
Were there any areas in the process that you found unclear or confusing
Section 3: Pain Points and Frustrations
What were the most significant frustrations you faced while applying for LTFT?
Were there any delay or bottlenecks in the process that affected your application
What are the barriers in completing the LTFT form?
Did you feel adequately supported during the application process? If not, what additional support would have been helpful?
Section 4: Needs and Support
What need or accommodations do you believe would have made the LTFT application process smoother for you?
What is import to you (PGDiT) when it comes to communication?
If we were to digitalize the process, how would you most likely access it?
If we were to digitalize the process would there be any challenges ?
How can the application process be adapted to better cater to your professional and personal needs?
Are there any specific resources or information you wish were available during the process?
What improvement could be made to the current LTFT application process?
RESEARCH METHODS
Internal stakeholder Secondary users (LO)
Workshop
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To be confirmed
Primary Users (PGDiT)
We will conduct 10 45 mins 15 one hour semi structured interview in person or remotely depending on trainees’ preference.
We will select trainees with low confidence in technology from following groups
Low confidence
o Over 50s
o Demographics
Age range 30-50 years old
Current trainees that have completed
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an LTFT form
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UK graduates
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EU
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graduates
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non-EU graduates
Geographic spreads
o Broad spread from the 4 different regions
Access needs
o Specific access needs? We might not include groups with access needs in this stage, we will revisit those groups in Beta.( London, North, South, Midlands and East)
Accessibility needs
o Identified primary users with sensory impairments
ANALYSIS
TBC
TIMINGS
COMMUNICATION
We would record sessions and take notes and synthesize raw data into actionable insights.
ANALYSIS
TBC
TIMINGS
Stakeholder interviews
Post graduate dean interview
PGDiT
COMMUNICATION
Review session session
DELIVERABLES
· Understanding of the current process
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Current LTFT user journey process (Primary and secondary user journey)
Pain points and needs of users of LTFT
Standardize the LTFT application process
End users | Primary users | Secondary users |
Direct users of your product or service
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| Access or interact with parts of the system or service to undertake specific tasks only.
Local Offices representatives
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