INTRO
We recognise that there are challenges in managing the current Less than fulltime process manually. Below are some of the High-level issues identified:
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It is assume that there is a problem with the current LTFT application process, hence the problem statement and objectives lined up for research.
It is assume that achieving a standardised LTFT process across all regions and specialities might not be feasible due to varying local requirements, resource constraint and needs.
RESEARCH QUESTIONS (LO)
NHSE Local Offices (Secondary) questions:-
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What are the current steps involved in the LTFT application process in your regional office?
How are PGDiT’s informed about the LTFT opportunity, and what channels are used for the communication?
How are eligibility criteria and guidelines for LTFT application conveyed to the applicants?
What documentation is required from applicants, and how is it collected and processed?
What are the typical timelines for processing LTFT applications?.
Section 2: User Journey Mapping to be populated during meeting with BA’s
Section 3: Identifying Pain Points in the Current Process
Have there been any common issues or complaints raised by PGDiT’s in different region regarding LTFT application process?
Are there any bottlenecks or delay that frequently occur during the application process?
Are there any discrepancies in the application of LTFT guidelines among different offices?
What is the level of applicants satisfaction with the current process, and how is it measured?
Section 34: Addressing PGDiT Needs
What are primary needs and concerns expressed by PGDiT during LTFT application process?
Are there any specific support required for applicants with disabilities or specific circumstances?
Are there any additional resources or information that applicants commonly request during the process?
Section 45: Exploring Opportunities for Standardization
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